About the position
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.
Responsibilities
- Lead a team in refining the positioning and messaging for our consumer checking, high yield savings, CDs, money market accounts and investment services.
- Deeply understand our consumer total addressable market, customer needs and target audiences for each product.
- Spearhead competitor benchmarking and identify opportunities for Santander to better differentiate in meeting customer needs.
- Act as a close and trusted partner to Product teams in evolving our value propositions.
- Spearhead go-to-market planning that brings our brand to life through these products.
- Assess product-market fit and monitor product health including conversion funnels, customer engagement and NPS.
- Position the team as thought leaders who influence Santander’s growth strategy, brand and product roadmaps.
- Enable a fantastic customer experience in any channel our consumer chooses to engage with us in.
- Equip the Branch teams with training and playbooks for effectively selling in our consumer products.
- Partner with the Digital CX team to optimize the online consumer journey.
Requirements
- 10+ years of experience in integrated marketing, product marketing or a related field.
- Experience in the banking, fintech, or payments space.
- 2+ years of experience in leading a team, shaping team culture and supporting team members’ career development.
- Experience influencing product roadmaps and leading go-to-market strategy.
- Excellent communication skills, with an ability to connect the dots and tell a story based on data while also expertly tailoring communication to audiences across functions and levels.
- Decisive problem-solving, with an ability to cut through complexity to get the most important work done.
- Bachelor's Degree or equivalent work experience in Marketing, Public Relations, Communications, Business Administration or equivalent field.
Nice-to-haves
- Master's Degree in Marketing, Public Relations, Communications, Business Administration or equivalent field.
- Marketing experience or related field, 12+ years.
- Financial Services/Banking Industry experience, 3+ years.
Benefits
- Base Pay Range Minimum: $123,750.00 USD
- Base Pay Range Maximum: $200,000.00 USD
- Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
