Director, Fraud Risk

Flywire • Boston, MA

1d • $160,000 - $180,000 • Hybrid

About The Position

As our Fraud Risk Director, you will help architect our fraud risk strategy for our Flywire ecosystem. You won’t just be reacting to threats; you will be the chief architect of a proactive, global fraud prevention strategy. You’ll lead the charge in balancing a frictionless customer experience with rigorous security, ensuring that as we scale into new markets and complex payment methods, our financial and reputational integrity remains ironclad. We need a leader who is as comfortable with machine learning logic as they are with operations and high-level executive strategy.

Requirements

• The Seasoned Pro: You have 10+ years of experience in fraud risk, specifically within Payments or Fintech. You know the difference between a chargeback and a true fraud loss and understand the "plumbing" of global money movement.
• The Strategic Thinker: You don't just "plug holes;" you anticipate where the next one will appear. You understand that end-to-end fraud prevention is a competitive advantage, not a cost center.
• A Data Native: You are highly analytical and comfortable with data. You can speak the language of feature engineering and model performance (Precision/Recall) to drive technical insights.
• An Exceptional Communicator: You can translate technical fraud trends into clear, actionable risk narratives and solutions for the Executive Team and Board.
• A Thoughtful People Leader: You encourage the growth and development of your team, knowing that their success is the company’s success.
• Calm Under Pressure: You are able to make high-stakes decisions with limited information when an attack is underway.

Responsibilities

• Own the Strategy: Design, implement, and iterate on a global fraud risk framework that addresses diverse attack vectors across our core verticals (Education, Healthcare, Travel, and B2B).
• Detection & Analysis: Oversee the fraud assessment process for new and existing accounts, focusing on merchant fraud, Account Takeover (ATO), and sophisticated social engineering schemes.
• Data-Driven Decisioning: Partner with Analytics and Engineering to build and refine real-time fraud decisioning and automated rulesets that leverage Flywire’s unique global payment data.
• Incident Management & Response: Architect a robust, real-time fraud monitoring and response program. You will lead the "War Room" during high-stakes fraud events, orchestrating rapid remediation, loss recovery, and cross-functional post-mortems to ensure continuous system defense.
• Global Expansion: Guide Flywire’s entry into new geographies by assessing localized fraud patterns, regional payment method risks, and emerging regulatory requirements.
• Cross-Functional Leadership: Act as a key advisor to Product and Engineering teams to embed fraud prevention into the user journey—implementing tools like 3DS, biometrics, and behavioral analytics without stifling the payment experience.

Benefits

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed