About the position
Palo Alto Networks is seeking a Director of Application Product Management to lead the strategic vision and transformation across key domains-including Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success. In this high-impact leadership role, you will define and execute a holistic product strategy spanning the broader licensing and provisioning ecosystem. Your work will directly influence both our Product and Global Customer Service (GCS) organizations. Leveraging deep expertise in product licensing, entitlements, and consumption-based models, customer success, customer support, you will translate business objectives into a clear and actionable Application Product Roadmap. Your solutions will enable scalable operations, enhance customer experience, and drive adoption across internal and external user journeys. Success in this role will require first-principles thinking to break down complex problems and architect innovative, AI-enabled solutions that streamline processes and accelerate value delivery. This role reports to the Senior Director of Application IT within the CIO organization. You will lead a team of high-performing Application Product Managers and work in close partnership with executive leaders across all business functions to drive strategic initiatives, streamline operations, and deliver measurable business impact. This is a unique opportunity to shape the future of how we deliver customer value-championing innovation, driving operational excellence, and creating seamless, scalable experiences across the enterprise.
Responsibilities
- Define and own the product vision, strategy, and roadmap for the full portfolio spanning Entitlement & Consumption Management, New Product Introduction (NPI), Licensing & Provisioning, and Customer Support & Success.
- Build, mentor, and lead a high-performing team of Application Product Managers, fostering a culture of innovation, accountability, and continuous improvement.
- Act as a trusted advisor to executive stakeholders across Product and GCS organizations.
- Drive seamless integration of New Product Introductions (NPIs) into the post-sales experience.
- Champion the adoption of advanced AI technologies across the CX portfolio.
- Collaborate with IT Architecture and Engineering leaders to ensure solutions are built with architectural integrity, scalability, security, and long-term maintainability.
- Oversee the entire product lifecycle across the CX, NPI, Licensing, and Provisioning portfolio.
- Lead a data-driven product management approach, defining success metrics and KPIs to guide decision-making.
- Identify and drive transformation of complex business processes using modern technologies.
Requirements
- 15+ years of experience in IT Application Product Management, with deep domain expertise in Licensing, New Product Introduction (NPI), and post-sales processes.
- 7+ years in senior leadership roles, successfully overseeing teams of Product Managers.
- Demonstrated first-principles thinking, with a history of delivering breakthrough solutions.
- Extensive expertise in Licensing, Entitlements, and Consumption models.
- Advanced proficiency in AI-driven solutions, including generative AI and intelligent automation.
- Strong grasp of AI tooling and infrastructure.
- Experience leading large, distributed global teams.
- Proven success in optimizing IT product strategies for consumption-based revenue models.
- Expertise in data architecture and analytics.
- Solid understanding of enterprise software security, compliance, and governance frameworks.
- Bachelor's degree in Computer Science, Business Administration, or a related field is required; MBA or advanced degree preferred.
- Change management certification or demonstrated success leading organizational transformation initiatives is highly desirable.
Benefits
- FLEXBenefits wellbeing spending account with over 1,000 eligible items.
- Mental and financial health resources.
- Personalized learning opportunities.
- Restricted stock units and a bonus.
