Director of Patient Care Services

About the position

The Director of Patient Care Services (DPCS) is responsible for directing, planning, and facilitating long and short term goals, policies and procedures, and process improvements for assigned departments. The DPCS maintains effective communication with all nursing and other hospital personnel; physicians, board members and stakeholders. The DPCS strives for the advancement of the nursing profession within the community and on the local, state, and national level. The DPCS maintains awareness of legislation affecting nursing practice and implements practice or process changes as needed; acts as a resource person for the hospital related to nursing standards and practices.

Responsibilities

• Participates in the development, monitoring and execution of the hospital’s strategic plan demonstrating systems thinking and change management skills.
• In collaboration with unit/department managers contributes to planning, decision making and policy formulation.
• Attends/holds membership on hospital and medical staff committees as appropriate.
• Attends Board of Governors and physician meetings to report on activities of nursing and assigned departments.
• Provides administrative coverage in the absence of the administrator.
• Participates in community educational programs and meetings as the hospital's representative.
• Demonstrates ability to lead/direct Patient Care Services (PCS) team by providing leadership, mentoring and guidance to patient care leaders and staff using principles of management.
• Identifies needed changes, facilitates/directs the change and role models positive attitude toward change.
• Role models professional nursing practice and behaviors.
• Coaches (PCS) management team in leadership principles.
• Collaborates with members of the hospital’s leadership team.
• Identifies, develops and facilitates: patient safety initiatives, quality improvement strategies, nursing and employee satisfaction initiatives and other programs to maintain and improve the patient-focused culture of assigned departments and services.
• Embraces shared decision making by energizing staff and others in decision making that is patient and family centered.
• Maintains positive verbal/nonverbal communication in interactions with staff, other departments, physicians, patients and families.
• Maintains patient and employee confidentiality in all communication interactions: written, verbal, and electronic.
• Builds and maintains a trusting collaborative relationship with staff, peers, other disciplines and ancillary services, physicians, vendors, community leaders, nursing and other education programs.
• Responsible for oversight, development, allocation, and administration of the budget for assigned departments.
• Develop, implements and assures the organization's plan for providing nursing care and other assigned patient services.
• Evaluates problems and concerns in the patient care services areas and overall hospital.
• Manages human resources via workforce planning, employment decisions, reward & recognition for exemplary performance.
• Participates in the interview process of key leadership positions.
• Assists in the selection, implementation and evaluation of information technology.
• Communicates effectively as evidenced by delivering 'difficult news' in such a way as to maintain credibility and respect.
• Demonstrates ability to initiate and manage crucial conversations and coach management team in same.
• Makes unit/department and patient rounds frequently to keep channels of communication open.
• Promotes and facilitates harmonious relationships among assigned personnel, the Medical Staff, patient and public.
• Meets or exceeds patient and family, employee and physician expectations by achieving and maintaining leadership in quality service.
• Sets the tone and expectation for positive customer service in all Patient Care Services departments.
• Assesses customer/staff satisfaction when rounding in departments/units.

Requirements

• Bachelors Degree in Nursing
• Masters Degree in Related Field (within 2 years of hire)
• 5+ years Hospital Experience
• 4+ Years Nurse Management Experience
• Licensed in state of practice

Nice-to-haves

• Maternal/Child, Ortho, Burn Rehabilitation experience
• Nurse Executive Advanced-Board Certified (NEA-BC)

Benefits

• Medical coverage on first day
• 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
• Paid time off for FT or PT status (40+ hours per pay period)
• Life insurance
• Short term and long-term disability
• Flexible Spending Account (FSA) plans
• Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
• Tuition reimbursement
• Home & auto insurance
• Hospitalization insurance
• Critical illness insurance
• Pet insurance