About the position
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are seeking a visionary and results-oriented leader to join our team as the Director of Product, Buyer Experience & Storefront. In this pivotal role, you will be instrumental in elevating the user experience and optimizing the buyer journey on Xometry's marketplace. You will lead product strategy and execution for key aspects of the storefront and buyer interactions, driving initiatives that enhance engagement and conversion. As the Director of Product, Buyer Experience & Storefront, you will shape and execute the product vision for a seamless, intuitive, and efficient buyer experience. You will lead a team of product managers and collaborate closely with design and engineering to optimize buyer interactions from discovery through checkout, ensuring each stage delivers maximum value. This role requires a blend of product expertise, leadership skills, and a strong understanding of buyer needs and marketplace dynamics. You will contribute to the development of product strategies, foster cross-functional collaboration, and mentor your team to deliver customer-centric solutions that align with Xometry's mission and growth objectives.
Responsibilities
- Develop Storefront Product Vision and Strategy: Define and drive the product strategy for the Buyer Experience and Storefront teams, aligning with Xometry's overarching business goals.
- Lead and Inspire Product Teams: Lead and inspire a team of product managers and collaborate with cross-functional teams to execute against a roadmap focused on enhancing the buyer experience.
- Foster Cross-Functional Collaboration: Work closely with engineering, marketing, sales, design, data science, and sales stakeholders to ensure alignment on product priorities.
- Utilize Data-Driven Decision Making: Leverage data, market insights, and customer feedback to inform product decisions.
- Champion the Customer-Centric Focus: Advocate for the buyer's experience, utilizing customer insights to create exceptional digital experiences.
- Provide Leadership and Communication: Provide strong leadership to your team and act as a key point of contact between stakeholders and product teams.
- Drive Marketplace Optimization: Lead continuous improvements to the marketplace, focusing on removing friction points.
- Mentor and Develop Your Team: Mentor and develop the direct product management team, fostering a culture of collaboration.
Requirements
- Proven Product Leadership Experience: At least 8+ years of experience in product management.
- Marketplace Understanding: Solid understanding of digital marketplaces, particularly in B2B, e-commerce, or SaaS environments.
- Data-Informed Approach: A strong ability to leverage data and analytics to inform decision-making.
- Cross-Functional Collaboration Skills: Experience working across functional areas, including engineering, design, data science, marketing, and customer success.
- Strong Communication Skills: Excellent verbal and written communication skills.
- Strategic and Analytical Thinking: Strong strategic thinking and analytical skills.
- Experience in Change Management: Proven ability to contribute to and drive change within a fast-paced, scaling organization.
