About the position
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. We are looking for a talented Director of Sales to join our fast-growing Klaviyo Sales organization. Reporting to our VP of Sales, AMER, you'll be responsible for leading a sales team focusing on the Mid-Market segment. This includes hiring, training, forecast management, performance analysis, and day-to-day coaching/ talent development. Our team is growing incredibly fast and the ideal candidate will have a strong track record of building high performing sales teams in a fast-paced environment.
Responsibilities
- Developing and guiding the team through all of our Mid-Market initiatives in AMER
- Shaping ongoing strategy for the Mid-Market segment from a long term perspective to daily practical improvement
- Hiring best in class talent across the team as well as coaching and developing a team of individual contributors and managers
- Collaborating closely with colleagues across the business but particularly within the sales leadership team, our marketing function, and partnerships to identify key trends and opportunities
- Accurately forecast and model monthly, quarterly, and annual sales
- Thorough career planning and mapping building the foundation for the future growth of our sales team members as we continue to grow and evolve
- Putting the customer first and creating strategies to optimize the customer journey
- Introducing new tools and processes into the workflow, as well as optimizing on existing tools and playbooks, and helping the team to adapt to change and adhere to best practices
- Being a vocal thought leader for your team and region
Requirements
- At least 1 year of proven second-line management experience (leading front-line sales managers) ideally at a rapidly scaling software business
- 4+ years of experience leading teams at Mid-Market level - ideally with 3+ years of experience leading a transition upmarket from SMB / Commercial
- A global perspective with proven success in developing and/or nurturing a sales progression for your team
- Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team
- Ability to build relationships with internal (business development, marketing, ops and enablement partnerships, etc.) and external (clients, prospects, agencies etc.) stakeholders
- Track record of using data to inform decision making
- Track record of working with leadership to define and implement successful new programs
- Strategic mindset to define and execute sales strategies
- A results oriented, highly motivated, enthusiastic attitude and the ability to work independently
- Familiarity operating in a high-velocity and high-volumed sales environment
- A deep understanding of SaaS and sales economics
- Familiarity with MEDDICC or other similar sales methodologies
Nice-to-haves
- Experience with selling ecommerce focused solutions
- Understanding of scale-ups, PLG, or transactional businesses
Benefits
- Participation in the company's annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
