About the position
We're currently seeking a Product Design Director to join our Experience Design, Become, Spend, and Pay team. The BSP portfolio onboards customers to the value of being a Capital One customer, then helps people make smart choices about their money-anticipate, understand and manage where it goes; pay for bills and purchases with confidence; and avoid any disruptions to spending. Money goals are life goals. We help customers invest in the everyday quality of their lives, and navigate life's biggest challenges. We're here to elevate and weave these experiences into the fabric of our ecosystem, as much as money is inextricably woven into the fabric of life. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment and learn, we'd love to hear from you.
Responsibilities
- Critique and edit the work of more junior UX and UI designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate UX and UI, visual design, and animation quality from concept to market launch.
- Serve as the sole or lead UX and UI designer on highest-leverage bodies of work identified by self and senior leaders - applying a full-breadth of discipline skills from setting the design strategy to designing the full flow and components.
- Lead activities to contribute to the evolution of Capital One's Design System, creating new patterns and novel approaches to that push on the boundaries of constraints to simplify experiences.
- Create and implement practices & tactics for UX and UI designers to flair on many solutions that balance customer needs, business requirements, technical constraints, and novel approaches.
Requirements
- At least 10 years of experience in a product design role.
Nice-to-haves
- 10+ years of experience working with and contributing to an established design system.
- Experience in a design toolkit that spans product design, service design, design strategy and content design.
- Experience leading high-impact, highly complex projects from strategy through delivery to market.
- Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models.
- Experience working within an established design system.
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
- Expertise with design and prototyping tools such as Figma.
- Experience managing an interdisciplinary design team.
- Track record of guiding, mentoring, growing, and inspiring design teams.
- Proficiency in business case development, grounding product and user experience decisions to business value.
- Exceptional written and verbal communication skills.
- Exceptional interpersonal skills and relationship building across complex organizations.
- Exceptional people management and development skills.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
