About the position
The Director of Program Innovation and Success is a new role leading the Chicago Booth Executive Education open enrollment program team. As a Senior Leader reporting to the Associate Dean of Executive Education, this role is responsible for guiding the strategy and impactful design of new open enrollment offerings across modalities, curriculum updates/refreshing of existing programs, managing end-to-end customer success workflows to improve overall satisfaction of program participants and meet budgeted annual revenue goals. This senior role located in Chicago (hybrid) will be critical to Chicago Booth’s mission, To create knowledge with enduring impact and to educate and influence current and future leaders, and the global growth and innovation strategy for Chicago Booth Executive Education.
Responsibilities
- Develops and implements innovative program concepts, formats, and delivery methods that drive participant engagement and meet learning outcomes.
- Collaborates with Booth faculty and instructors to design and develop new and existing open enrollment programs, ensuring alignment with market needs and Booth's academic excellence.
- Oversees program design, management and delivery of open enrollment program team, ensuring high-quality execution and participant satisfaction.
- Ensures continued optimization of program delivery operational efficiencies.
- Develops and tracks key performance indicators (KPIs) to measure program effectiveness and learning impact and identify areas for improvement.
- Creates, manages and monitors high-quality, end-to-end customer experience workflows and operating metrics from pre-to-post open enrollment program journey.
- Analyzes program revenue growth and gross margin targets quarterly and year over year; identifies risks and implements corrective administration action when appropriate.
- Stays abreast of market trends, learning methods, and emerging program topics to inform program development and innovation; collaborates with Global Marketing and Enrollment team on new program concept demand testing, pilots and roll out.
- Leads open enrollment program management, delivery, and operations team; hires, onboards, trains, evaluates and supports staff with professional development.
- Manages and maintains contact with client organizations.
- Engages in activities that promote programs, including speaking at professional and alumni gatherings, writing articles, and presenting papers.
- Develops and maintains program budgets, analyzes financial performance and implements corrective action when appropriate.
- Performs other related work as needed.
Requirements
- Minimum requirements include a college or university degree in related field.
- Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Nice-to-haves
- Bachelor’s degree.
- Master’s degree in relevant field.
- A minimum ten years of relevant experience in leadership role managing learning and design for professional leaders or executive education.
- Background in customer success, consultative sales, and adult learning theory and practices in industry and academic institutions.
- Familiarity in industry beyond the talent, learning and development function.
- Proficiency with MS Office (Word, Excel, PowerPoint, and Outlook), LMS (Canvas), and CRM (Salesforce).
- Proficiency utilizing generative AI tools for management and operations.
Benefits
- The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
