About the position
At Twilio, our team is dedicated to identifying, exploring, and developing disruptive new products and platforms that anticipate what the world will need three to five years ahead. We unite world-class product, engineering, design, and research talent to transform ambitious concepts into market-defining realities. As Director of Product Management, you’ll be instrumental in scaling our Horizon 3 impact and shaping the next S-curve of our company’s growth. We are seeking a visionary and entrepreneurial leader passionate about building the future, not just improving the present. In this role, you will lead a team of product managers focused on Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As a leader on the team, your mandate is to look beyond current product lines and incremental enhancements. You will actively scout emerging technologies, societal and industry shifts, and nascent user problems with the potential to unlock new markets and create transformational value. You’ll drive the vision for moonshot initiatives, frame the strategic bets worth making, and build the business case for high-risk, high-reward ventures that position our company at the forefront of the industry.
Responsibilities
- Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio
- Innovation Portfolio Management: Define and drive the portfolio strategy for disruptive product bets, ensuring alignment with company vision and resource allocation for long-term opportunities.
- Vision & Foresight: Provide market and technology intelligence, connecting external trends, customer 'weak signals,' and internal capabilities to identify transformational product opportunities.
- Structured Experimentation: Instill repeatable frameworks for hypothesis-driven discovery, rapid prototyping, validation, and early-stage business case development across the team.
- Cross-Functional Collaboration: Build strong partnerships across engineering, research, design, go-to-market, and corporate strategy functions.
- Market & User Research: Coach the team on customer interviews, gathering market intelligence, analyzing usage patterns, and synthesizing insights from early testing to inform ongoing project direction.
- Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders.
- Team Leadership and Culture building: Recruit, mentor, and lead a diverse team of Horizon 3 Product Managers. Foster a culture of psychological safety, creative risk-taking, and high performance.
Requirements
- Proven experience (10+ years) as a Director or Senior Product Manager leading high caliber, cross-functional teams in a zero to one environment, ideally in a technology/enterprise SaaS, platform, or developer-centric organization.
- Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments.
- Deep familiarity with emerging technologies and how to translate them into commercially viable offerings.
- Strong analytical, conceptual, and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making.
- Demonstrated ability to recruit, coach, and develop diverse product talent for high-ambiguity, high-risk product domains.
- Comfort navigating ambiguity, identifying opportunity in uncertainty, and learning from failure as well as success.
- Strategic influence and executive communication skills; able to 'sell the future,' align diverse stakeholders, and champion big, unconventional ideas.
- Passion for inclusion, equity, and building a world-class innovation culture.
- BS in Computer Science, Engineering, or equivalent practical experience.
Nice-to-haves
- Experience working with AI ML technology and customer engagement platforms.
- Experience working in trust, security, or fraud prevention.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
