Director, Product Management- Fraud Case Servicing, Retail Bank

About the position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Responsibilities

• Lead our modernization journey for experiences that require expert humans in the loop to protect our customers from fraud and scams.
• Reimagine our operational processes and leverage capabilities - including agentic automation, money movement, and messaging - to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter.
• Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets.
• Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

Requirements

• At least 7 years of experience working in Product Management.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or a Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.

Nice-to-haves

• Experience translating business strategy and analysis into consumer facing digital products.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.