Director, Product Owner (Hybrid)

About the position

This Product Owner will lead the development and execution of the enterprise chatbot strategy, ensuring alignment with organizational goals. This role involves defining the chatbot roadmap, managing cross-functional collaboration, and delivering AI-driven solutions that deliver exceptional customer and employee experiences. This role will work on the cutting edge of defining the future of our technology organization and the way our technology serves clients in this space going forward. We are an Agile shop and as a Lead Product Owner you must have experience working in the Agile Scrum SDLC. Knowledge of SAFe Agile is also highly desirable. Some technical background is also a plus.

Responsibilities

• Collaborate across the enterprise, working closely with business partners, technologists, experience designers, and the Chief Product Owner to develop and maintain the product backlog to refine high level features and epics across journeys.
• Define and implement a data-driven chatbot strategy aligned with enterprise objectives, focusing on automation, AI, and continuous improvement.
• Ensure customer-driven design, considering user pain points by using market & industry knowledge and insights from Designers, Business Leaders and Subject-Matter Experts.
• Dependency coordination across and within the journeys and with non-Journey functions (marketing, compliance, operations) where needed, specifically to support large, complex cross-journey efforts.
• Analysis and discovery of new work that falls on multiple teams, helping teams defining needs and requirements from the business.
• Communicate product strategy, impact and risks to leadership and stakeholders.
• Ensure alignment of product features and stories to the product roadmap, prioritizing user stories based on stakeholder and constituent feedback.
• Monitor key performance indicators (KPIs) to assess the effectiveness of chat solutions and drive data-driven improvements. Prepare reports and presentations on chat strategy performance for senior management review.

Requirements

• 10+ years of industry experience with strong expertise in life insurance & annuity product development and servicing.
• Proven experience in product ownership or management within AI or chatbot-focused projects.
• Strong understanding of enterprise chatbot capabilities (e.g., multilingual support, integration with business tools).
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Proven leadership abilities, with a track record of successfully leading cross-functional teams to deliver high-quality products.
• Agile or Scrum certifications (e.g., Certified Scrum Product Owner) are highly desirable.
• Establishes a clear vision and strategy, focuses externally, takes intelligent risks and collaborates to seize opportunities.
• Adept at demonstrating soft skills such as collaboration, creative thinking, critical observation, decision making and problem solving.
• Proficient with Jira or equivalent tools.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.