Director, Product Services & Management - Epic Revenue Cycle Modules

About the position

Plans, organizes and provides oversight and accountability for information systems services and activities for assigned hospitals and business clients. Acts as point person for those sites/clients. Secures clients plans, identifies solutions and integrates appropriately into Health System, Corporate IT plans. Communicates approved plans and appropriate updates to sites/clients.

Responsibilities

• Leads a Product Services & Management group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
• Develops and articulates a short-term strategic vision for areas of responsibility.
• Participates in client planning processes, analyzes key business initiatives and information needs which support, influence and transform business operations and strategy.
• Collaborates with IT leadership to ensure client plan is aligned with Enterprise plan.
• Participates in development of strategic goals, objectives and plans for clients and IT. Provides leadership in executing those plans.
• Communicates Information Technology's vision, goals, objectives, and efficiencies related to execution and implementation of information system solutions to client leadership.
• Provides leadership in defining the process and service levels delivered to clients. Ensures service levels are accurate and meet client needs.
• Facilitates relationships with client and IT leadership, and key strategic vendors.
• Participates in capital and operating budget preparation and demand management related to all IT requests from clients.
• Reviews monitoring reports to ensure project forecasts are aligned with approved budgets.
• Collaborates with client sponsors and key members of IT to define the return on investment (ROI) and the post implementation process to assure that cost effective investments are being made.
• Oversees/ sponsors the successful completion of IT Capital approved projects for assigned clients.
• Ensures IT maintains the infrastructure, network, key applications, desktop support and proper disaster recovery procedures.
• Participates in applicable education and meetings in order to support client needs.
• Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported.
• Performs related duties as required.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 7-12 years of relevant technical experience and 7+ years of leadership / management experience, preferred.

Nice-to-haves

• Experience leading a team of Epic-certified analysts, providing mentorship, and fostering a collaborative environment.
• Specializing in specific Epic revenue cycle modules, such as Resolute Hospital Billing, Resolute Professional Billing, Cadence, Prelude, or Patient Access.
• Possessing a deep understanding of Epic build, configuration, and testing methodologies.
• Comfortable troubleshooting system issues, working with technical teams, and developing solutions to complex problems.