Boys & Girls Clubs of Americaposted 2 days ago
Full-time • Senior
Atlanta, GA
Administration of Human Resource Programs

About the position

As Director of Product, you will lead the product vision and execution across a portfolio of technology-based business capabilities serving BGCA and our national Movement. You will oversee a dynamic team and work cross-functionally with internal departments and external partners to bring scalable, user-centered solutions to life, solutions that enable youth-serving professionals to do their best work every day. This is a unique opportunity to combine product strategy, team leadership, and mission-driven innovation at scale. Your work will directly support the systems, tools, and digital experiences that power our organization and movement, from national staff to front-line Club professionals.

Responsibilities

  • Define product strategies and roadmaps aligned with BGCA's broader technology and data strategy.
  • Lead planning efforts in collaboration with internal departments, Movement stakeholders, and external vendors.
  • Manage a product portfolio across the full lifecycle: scoping, prioritization, development, and adoption.
  • Stay attuned to emerging technologies and trends, advising on feasibility and value.
  • Guide technology RFPs tied to enterprise-level operations and service delivery.
  • Apply Agile methodologies and DevOps principles to ensure efficient, iterative development.
  • Manage internal and consultant teams to deliver high-impact products and services.
  • Ensure systems are scalable, reliable, cost-effective, and supportable prior to launch.
  • Build service-level metrics, facilitate regular service reviews, and promote strong governance practices.
  • Lead a cross-functional product team and collaborate with business owners to translate needs into actionable product strategies.
  • Cultivate a culture of learning, curiosity, and collaboration within your team and across the organization.
  • Serve as a technology ambassador, helping BGCA leaders become better owners and consumers of digital products.
  • Ensure all products and systems align with BGCA's architecture, security, and compliance standards.
  • Maintain resource libraries and documentation to support application operations.
  • Respond to and resolve technical incidents swiftly while implementing preventative measures.

Requirements

  • Bachelor's degree in Information Systems, Business, or a related field, or equivalent experience.
  • 5+ years of leadership experience in IT, product management, or digital delivery.
  • Demonstrated experience managing software products and services across the full lifecycle.
  • Proficiency in Agile/Scrum, DevOps practices, and change management.
  • Experience leading product delivery within a multi-site, multi-vendor environment.
  • Strong background in SaaS platforms (Salesforce expertise a plus).
  • Ability to translate business needs into product requirements and technical strategy.
  • A strong customer-service and user-centered mindset.
  • Experience managing and mentoring high-performing teams.

Nice-to-haves

  • Nonprofit or mission-driven sector experience.
  • Familiarity with the Boys & Girls Club Movement.
  • Experience working with RFPs and vendor evaluations.

Benefits

  • Be part of a mission that matters, supporting youth and those who serve them.
  • Lead meaningful, scaled digital transformation in a respected national nonprofit.
  • Collaborate with values-driven colleagues who are passionate about innovation and impact.
  • Enjoy the flexibility of a remote-first role with quarterly purpose-driven travel and total rewards package that supports your wellness and personal growth.
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