Director Product

About the position

As Director of Product, you will lead the product vision and execution across a portfolio of technology-based business capabilities serving BGCA and our national Movement. You will oversee a dynamic team and work cross-functionally with internal departments and external partners to bring scalable, user-centered solutions to life, solutions that enable youth-serving professionals to do their best work every day. This is a unique opportunity to combine product strategy, team leadership, and mission-driven innovation at scale. Your work will directly support the systems, tools, and digital experiences that power our organization and movement, from national staff to front-line Club professionals.

Responsibilities

• Define product strategies and roadmaps aligned with BGCA's broader technology and data strategy.
• Lead planning efforts in collaboration with internal departments, Movement stakeholders, and external vendors.
• Manage a product portfolio across the full lifecycle: scoping, prioritization, development, and adoption.
• Stay attuned to emerging technologies and trends, advising on feasibility and value.
• Guide technology RFPs tied to enterprise-level operations and service delivery.
• Apply Agile methodologies and DevOps principles to ensure efficient, iterative development.
• Manage internal and consultant teams to deliver high-impact products and services.
• Ensure systems are scalable, reliable, cost-effective, and supportable prior to launch.
• Build service-level metrics, facilitate regular service reviews, and promote strong governance practices.
• Lead a cross-functional product team and collaborate with business owners to translate needs into actionable product strategies.
• Cultivate a culture of learning, curiosity, and collaboration within your team and across the organization.
• Serve as a technology ambassador, helping BGCA leaders become better owners and consumers of digital products.
• Ensure all products and systems align with BGCA's architecture, security, and compliance standards.
• Maintain resource libraries and documentation to support application operations.
• Respond to and resolve technical incidents swiftly while implementing preventative measures.

Requirements

• Bachelor's degree in Information Systems, Business, or a related field, or equivalent experience.
• 5+ years of leadership experience in IT, product management, or digital delivery.
• Demonstrated experience managing software products and services across the full lifecycle.
• Proficiency in Agile/Scrum, DevOps practices, and change management.
• Experience leading product delivery within a multi-site, multi-vendor environment.
• Strong background in SaaS platforms (Salesforce expertise a plus).
• Ability to translate business needs into product requirements and technical strategy.
• A strong customer-service and user-centered mindset.
• Experience managing and mentoring high-performing teams.

Nice-to-haves

• Nonprofit or mission-driven sector experience.
• Familiarity with the Boys & Girls Club Movement.
• Experience working with RFPs and vendor evaluations.

Benefits

• Be part of a mission that matters, supporting youth and those who serve them.
• Lead meaningful, scaled digital transformation in a respected national nonprofit.
• Collaborate with values-driven colleagues who are passionate about innovation and impact.
• Enjoy the flexibility of a remote-first role with quarterly purpose-driven travel and total rewards package that supports your wellness and personal growth.