About the position
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves 'Partners.' With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit - one handshake at a time. The District Manager is principally responsible for building, maintaining, and institutionalizing an environment that supports the Boot Barn mission, demonstrating the highest level of leadership in support of exemplary customer service, manager development/engagement, merchandising standards, and store operations. Our District Managers are business drivers whose key role is to lead a team of stores who exceed sales goals and delight customers by leading and owning all customer facing and operational elements within their store. The District Manager will partner their Regional Vice President, Regional Human Resources, and Store Support Center Partners in pursuit of year-over-year increases and a best in class internal/external customer experience, ensuring consistent profitability of the business through optimized staffing, shrink awareness/performance and expense management.
Responsibilities
- Achieve/exceed district budgeted sales plan.
- Lead district team to foster a service and selling culture, exceed customer expectations and build enduring consumer relationships.
- Partner with store leadership teams to plan and execute successful volume driving events that involve outreach to the local community/market.
- Develop the skills of leadership teams to ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment.
- Identify/analyze/react to changing business trends within each market to meet or exceed key metrics and sales goals.
- Build partnerships with Store Support Center partners to identify ways to accelerate sales within your district.
- Observe and coach team on building customer engagement and expansion of our rewards program.
- Develop people strategy for district to include hiring, succession planning, development plans and annual reviews.
- Identify, select, and retain top performing talent. Maintain turnover at or below turnover goal.
- Hold leadership teams accountable for achieving sales goals and key metrics.
- Recognize performance of top talent and build a bench of future leaders.
- Partner with Store Manager to ensure adequate staffing to meet the changing business needs.
- Review store schedules to ensure there is appropriate coverage to drive sales during peak times.
- Understand and lead teams to execute product strategies.
- Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations.
- Utilize company reporting to build department categories throughout district.
- Prioritize store visits based on the needs of the business.
- Demonstrate high degree of professionalism in communication, attitude and teamwork.
- Work a variety of shifts to meet the business needs including nights, weekends, and holidays.
- Travel up to 80% of scheduled shifts.
Requirements
- Strong communication, customer service, time management and organizational skills.
- Associates Degree, and/or 3 to 5 years' experience in retail store management.
- Experience managing direct reports and leading teams in a selling environment.
- Demonstrated strong leadership and communication skills.
- Well-developed business acumen including the ability to thoroughly understand all aspects of the organization and industry.
- Expert ability and experience in surfacing and analyzing opportunities and risk.
- Strong organizational and time management skills and the ability to manage multiple priorities.
Benefits
- Competitive salary and quarterly and annual bonus opportunities.
- Company vehicle, cell phone and electronic equipment provided.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.
- Medical, Dental, Vision and Life Insurance.
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level - we are opening 50+ new stores each year.
