About the position
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Merchant Services Strategic Initiatives Delivery for eCommerce, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Responsibilities
- Oversees defined solution delivery; development, execution, risk management, and coordination of business growth targets with the business: client and regional segments.
- Coordinates with global stakeholders inside and outside of the product organization to complete detailed designs and arrive at estimated sizing.
- Sequences deliveries against overall solution delivery as established by Solutions.
- Produces the necessary materials and training to successfully hand new solutions over to BAU teams.
- Leads the relevant PDLC process sections in the creation of solutions, with a focus on disciplined planning and delivery.
- Develops a product strategy and product vision that delivers value to customers.
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
Requirements
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Product management experience, including strategy, market analysis, synthesis of client feedback, needs analysis, communication, reporting, performance monitoring/metrics, risk/compliance management.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Proven experience with Agile scaling frameworks and methodologies.
Nice-to-haves
- Executive presence and impeccable communication skills - written and oral.
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Experience in merchant acquiring and payments, including card present and card not present processing.
- Experience in complex integrations, transformations, and migrations supporting seamless client interactions.
- Experience delivering products in microservice, cloud frameworks.
