About the position
Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America. As the ELP (Experiential Learning Platform) Student CEO© of a Follett Campus Store, you will gain invaluable experience developing a team, becoming a community leader, and managing the financials and business fundamentals of a bustling campus store. While you will have the full support and resources of the Follett team, you will also have unparalleled ownership of the entrepreneurial and operational processes.
Responsibilities
- Actively lead and develop a team of their peers.
- Engage their team in the Follett mission, culture, and customer service standards.
- Provide feedback and coaching to an individual team.
- Develop talent around operational needs and individual strengths.
- Complete on-location HR responsibilities.
- Evaluate current and prospective talent to determine recruiting needs.
- Build a business that serves as a community cornerstone.
- Take on the role of servant leader and identify opportunities to engage guests through exceptional hospitality.
- Build an internal culture of empowering team members to create impact.
- Build an outward-facing culture of empowering the community through impact.
- Develop strong public relations skills.
- Master the financial details that impact a business's Profit and Loss statement.
- Generate top-line sales.
- Manage a labor model to determine staffing and scheduling.
- Organize their place of business around an understanding of the cost of goods sold.
- Perform other duties as assigned to support general store operations.
Requirements
- Ability to support, exhibit, and promote Follet's Core Values in all daily activities and interactions with others.
- Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
- General computer skills.
- Strong organizational, time management, and problem-solving skills.
- Vital customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
