About the position
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
Responsibilities
- Provide information key brand details to customers regarding RbA products and the sales process.
- Guide and educate customers through a conversation to determine to what extent we can help them; follow the Lead Management process in obtaining/setting a sales appointment at Event, Retail, Showroom or RSVP locations.
- Fulfill appointment conversion goals within stated guidelines.
- Set up, teardown of event and retail booth space as needed.
- Deliver a World Class Homeowner Experience by providing clear communication with prospective customers, setting realistic expectations and embodying the Renewal by Andersen 'Brand Promise' and 'Who We Are' documents.
- Support the Event & Retail department as directed by the manager in various capacities including but not limited to researching & confirming events/retail stores for the company to participate in.
- Set up, track and report on marketing efforts and ensure they are properly entered into RbA CRM.
- Assisting Event & Retail Manager and showroom team with special requests, as needed.
Requirements
- Customer Service Experience preferred.
- Excellent Verbal and Written Communication skills along with strong interpersonal, organizational and coordination skills.
- Ability to manage multiple projects and/or time dependent activities.
- Flexibility, cooperation, customer focus and open to changes in work schedules, processes and team participation.
- Possess a valid driver's license and has reliable transportation to job sites throughout the region.
- Event/Retail Marketing Experience Preferred.
- Ability to work independently and be self-motivated to complete projects with little assistance from others.
- Must be able to lift 50 pounds.
- Valid Driver's License with a clean driving record.
Benefits
- 401 (k) Plan, Employer Fixed Contributions & Company Matching.
- Profit Sharing.
- Medical, dental, prescription, vision coverage.
- Tax-advantaged accounts for healthcare expenses.
- Life Insurance.
- Paid Time Off, Paid Holidays.
- Paid Maternity Leave & Paid Parental Leave.
- Dependent Care Flexible Spending Account.
- Career Growth Planning & Nationwide Career Opportunities.
