About the position
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that's why we've created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business. The EverHealth team seeks a highly experienced and passionate Senior Product Manager to help us elevate our products and solutions to meet market demand and proactively elevate our solutions. In this role, you will be responsible for the teams that conceive, roadmap, and execute initiatives to improve Engagement and Communications products and tools such as Electronic Fax, Video Conferencing, Patient Portals, Scheduling and SMS based provider-patient communications. You will work with capability product owners, engineering, cross-company leadership, and other areas of the organization to ensure that we deliver secure, high-quality, performant, and reliable products that will support growth and efficiency for small to mid sized Healthcare practices. This cross-functional role bridges user experience (UX), user interface (UI) design, product documentation, and internal/external enablement to ensure a seamless and impactful product experience for users and stakeholders.
Responsibilities
- Work closely with our customers and business partners to understand desired outcomes, identify opportunities to deliver business value, and create product plans that balance rapid innovation with achieving a longer-term vision.
- Engage with multiple capability teams comprised of a product owner, engineers and QA to drive the delivery of strategic initiatives and roadmap priorities.
- Lead the design of user-centric interfaces for complex healthcare workflows, including patient intake, claims processing, coding, and billing.
- Collaborate with product and engineering teams to ensure compliance with healthcare usability standards (e.g., ONC, HL7).
- Conduct user research with clinicians, billers, and administrators to inform design decisions and improve usability.
- Develop enablement programs for internal teams (sales, support, implementation) and external users (providers, billing services).
- Create onboarding materials, workflow guides, and training modules tailored to healthcare professionals.
- Partner with customer success and implementation teams to ensure smooth product rollouts and adoption.
- Oversee the creation and maintenance of user manuals, API documentation, release notes, and compliance-related content.
- Ensure documentation aligns with regulatory requirements (e.g., HIPAA, CMS guidelines) and is accessible to both technical and non-technical users.
- Implement scalable documentation systems and governance processes.
Requirements
- Bachelor's Degree in Business, Informatics, Healthcare or a related field is preferred.
- 5+ years as Product Manager in the healthcare industry.
- 5+ years of experience working with design and engineering teams, driving the development of high-quality products that effectively accomplish business goals.
- Must sit in either EST or CST (US) time zones.
- Strong preference for experience working with Electronic Health Records or medical practice support, communications and patient engagement tools.
- Demonstrated ability to learn fast, understand complex user problems, then document and explain them.
- Be data-driven: define KPIs and reporting, then use the analysis to drive feature development and track launch success.
- Working knowledge of commonly used tools such as Jira, MS Office products, Heap Analytics, Chameleon and Figma.
- An extremely sharp eye for detail and a strong sense of what types of innovative products will be effective at helping our customer base simplify their business.
- Experience leading an agile software development team, ideally developing healthcare-based products with internal and external customers.
- Demonstrated ability to lead cross-functional teams through the product development lifecycle.
Benefits
- Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid.
- Robust health and wellness benefits, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting.
- Flexible and generous (FTO) time-off.
- Employee Stock Purchase Program.
