About the position
The Facilities Services Associate provides exceptional office and facilities services. The primary function of the role is to work in facility services with additional support for mail tasks such as scan, sort, log and distribute incoming mail to end users, process, and ship outgoing mail. This position will work together with the Facilities Manager to ensure safety and cleanliness to help guarantee a great working environment for all. This position will also oversee repairs and maintenance required for simple fixes, or report more complex problems. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Responsibilities
- Provides 5-star customer service to all employees (in all forms of communication).
- Provides general and preventative office maintenance & repair duties.
- Oversees office equipment maintenance and safety tests.
- Does inspections and record keeping of needed services.
- Sets up/assembles office furniture installation.
- Establishes and maintains positive vendor relationships.
- Breakroom organization, cleaning, and stocking.
- Provides services or coordinates support for cleaning offices and bathrooms, vacuuming, shampooing carpets, stripping/waxing floors, light fixture bulbs.
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
- Manages outgoing mail/package transactions.
- Distributes mail/packages to company personnel.
- Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
- Submits work orders for certain requests.
- Services and replenishes the barista, pantry, conference, kitchen, or meetings areas.
- Performs meeting room and conference room set ups.
- Performs building occupant moves within assigned facilities.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors level of office supplies on the floor, and replenishing and orders accordingly.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) coverage as needed.
Requirements
- High School Diploma (or equivalent) required.
- 1+ years prior work experience preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Nice-to-haves
- Some computer and maintenance skills would be helpful.
- Good communication skills.
- Strong customer service experience.
- Working knowledge of MFD equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Benefits
- Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
