About the position
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging—things previously disconnected from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to change the way we make, distribute, sell, use, and recycle products. Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling 'Intelligence for Everyday Things.' We are looking for a Field Analyst to join our Bentonville team. This is a unique opportunity to work with world-class customers, stay technical, and enable scale—so think big. In this position, you will support the successful implementation of Wiliot’s data-driven solutions, focusing on data validation, collection, and analysis rather than maintenance. Field Analysts serve as the crucial link between Wiliot’s technology and our customers, ensuring accurate data interpretation and issue resolution. In partnership with Customer Success Managers and Solution Engineers, the Field Analyst will interact with customers throughout the deployment journey—analyzing incoming data, identifying inconsistencies, understanding the root causes of unexpected outputs, and driving actionable insights. This role requires a strong analytical mindset and the ability to propose and execute solutions that optimize system performance.
Responsibilities
- Collect, validate, and analyze data to identify trends, anomalies, and insights.
- Monitor dashboards and platforms to detect unexpected outputs and investigate their root causes.
- Support the implementation of Wiliot’s products by ensuring accurate data collection and integration.
- Troubleshoot and resolve data inconsistencies, providing actionable recommendations to improve system performance.
- Work closely with internal teams and customers to translate data findings into practical solutions.
- Participate in network monitoring efforts as Wiliot expands nationally.
- Travel between 50-75% to customer sites to support deployment, training, and troubleshooting.
- Work with tools such as spectrum analyzers, drills, and other relevant equipment.
- Understand and set parameters on devices such as bridges and gateways to ensure proper functionality.
Requirements
- Strong analytical skills with experience in data collection, validation, and interpretation.
- Proficiency in working with data visualization tools and dashboards.
- Ability to identify problems, propose solutions, and execute corrective actions.
- Great communication skills to collaborate effectively with customers and internal teams.
- Problem-solving mindset with a keen attention to detail.
- Ability to work independently and in a team-oriented environment.
- Two-year college degree, technical school, or equivalent work experience.
- 0 – 3 years of experience in a data analysis, field analytics, or related role.
- Willingness to travel between 50-75% to support field operations.
- Experience working with tools like spectrum analyzers, drills, and other field equipment.
- Understanding of setting parameters on devices such as bridges and gateways.
