About the position
Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training. The Field Coordinator position serves as the liaison between a designated branch or territory and its Caregivers and clients. This role develops appropriate care plans for clients, and oversees caregivers, to ensure that clients receive quality care. The Care Coordinator understands policies and ensures compliance with regulatory and company rules and guidelines. Work hours for this role are normally Monday - Friday 8:00AM - 4:30PM, but may vary to support business needs.
Responsibilities
- Assesses client needs upon intake and develops the initial care plan.
- Maintains a schedule for client care and follows up with clients to ensure that quality care is received.
- Performs in-person client reassessments every 120 days and notifies Care Coordinator Supervisor of any changes in the client's condition that may necessitate changes to the established care plan.
- Communicates client problems, concerns, changes, and complaints to appropriate staff, and prepares reports of incidents that could result in legal action.
- Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
- Maintains accurate case records.
- Participates in staff meetings, agency sponsored in-services, and team meetings, as directed.
Requirements
- Excellent active listening skills and a strong service orientation.
- Able to supervise staff and coach them to improve functioning and overall agency services.
- Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.
- Good interpersonal, written, and verbal communication skills.
- Ability to work as part of a team and maintain positive working relationships.
- Associate's degree or equivalent industry experience required.
- CNA or HHA certification preferred.
- At least one (1) year of previous experience in health care.
- Proficient with Microsoft Office Suite or related software.
- Must have the use of an automobile in good working condition, a valid driver's license, and automobile insurance compliant with company policies.
Benefits
- Opportunity to enroll in a wide variety of benefit programs.
- Lucrative bonuses in certain areas.
- In-depth training opportunities.
- Strong career path possibilities for committed employees.
