TPG Hotels and Resortsposted 3 days ago
St. Petersburg, FL
Job Overview
The Front Desk Agent is the first point of contact for guests and clients
entering the establishment. They are responsible for providing excellent
customer service, managing administrative tasks, and ensuring a smooth and
welcoming experience for all visitors.
What You'll be doing
* Greeting and Check-In: Welcome guests, clients, or customers in a friendly
and professional manner. Assist with the check-in process, verify
reservations, and provide necessary information about the facility's
services, amenities, and policies.
* Check-Out and Payment Processing: Handle check-out procedures, process
payments, and issue invoices or receipts as needed. Ensure accuracy in
billing and resolve any payment-related queries.
* Phone and Email Communication: Answer incoming phone calls, direct calls to
the appropriate department or person, and provide information or assistance
as required. Respond to emails and inquiries promptly and professionally.
* Reservation Management: Manage room or service reservations, cancellations,
and modifications. Ensure accurate data entry and maintain an up-to-date
reservation system.
* Guest Services: Assist guests with requests such as room changes, additional
amenities, directions, and local recommendations. Address and resolve guest
complaints or concerns in a timely and courteous manner.
* Administrative Tasks: Perform various administrative duties, including
managing mail and packages, maintaining the visitor log, organizing files,
and ensuring the front desk area is organized and presentable.
* Security and Access Control: Monitor access to the premises, issue visitor
badges or passes, and ensure security protocols are followed. Collaborate
with security personnel when necessary.
* Cash Handling: Handle cash transactions accurately and securely. Maintain an
organized cash drawer and reconcile transactions at the end of each shift.
* Multi-Tasking: Manage multiple tasks simultaneously, including attending to
guests, answering phone calls, handling inquiries, and completing
administrative tasks.
* Collaboration: Work closely with other departments such as housekeeping,
maintenance, and management to ensure smooth operations and guest
satisfaction.
* Emergency Response: Follow established procedures for emergency situations,
such as fire alarms or medical emergencies. Provide assistance to guests and
staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service
orientation, basic accounting skills, and familiarity with hospitality industry
practices preferred. Ability to remain calm and professional under pressure.
Proficiency in operating a computer, calculator, phone and other office
equipment. Excellent communication skills, both written and verbal, with good
organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical
requirements include extended standing and walking, climbing, bending, reaching,
pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an
interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Identity Theft Protection
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* Employee Assistance Program
* AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Qualifications
$15.00
The Front Desk Agent is the first point of contact for guests and clients
entering the establishment. They are responsible for providing excellent
customer service, managing administrative tasks, and ensuring a smooth and
welcoming experience for all visitors.
What You'll be doing
* Greeting and Check-In: Welcome guests, clients, or customers in a friendly
and professional manner. Assist with the check-in process, verify
reservations, and provide necessary information about the facility's
services, amenities, and policies.
* Check-Out and Payment Processing: Handle check-out procedures, process
payments, and issue invoices or receipts as needed. Ensure accuracy in
billing and resolve any payment-related queries.
* Phone and Email Communication: Answer incoming phone calls, direct calls to
the appropriate department or person, and provide information or assistance
as required. Respond to emails and inquiries promptly and professionally.
* Reservation Management: Manage room or service reservations, cancellations,
and modifications. Ensure accurate data entry and maintain an up-to-date
reservation system.
* Guest Services: Assist guests with requests such as room changes, additional
amenities, directions, and local recommendations. Address and resolve guest
complaints or concerns in a timely and courteous manner.
* Administrative Tasks: Perform various administrative duties, including
managing mail and packages, maintaining the visitor log, organizing files,
and ensuring the front desk area is organized and presentable.
* Security and Access Control: Monitor access to the premises, issue visitor
badges or passes, and ensure security protocols are followed. Collaborate
with security personnel when necessary.
* Cash Handling: Handle cash transactions accurately and securely. Maintain an
organized cash drawer and reconcile transactions at the end of each shift.
* Multi-Tasking: Manage multiple tasks simultaneously, including attending to
guests, answering phone calls, handling inquiries, and completing
administrative tasks.
* Collaboration: Work closely with other departments such as housekeeping,
maintenance, and management to ensure smooth operations and guest
satisfaction.
* Emergency Response: Follow established procedures for emergency situations,
such as fire alarms or medical emergencies. Provide assistance to guests and
staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service
orientation, basic accounting skills, and familiarity with hospitality industry
practices preferred. Ability to remain calm and professional under pressure.
Proficiency in operating a computer, calculator, phone and other office
equipment. Excellent communication skills, both written and verbal, with good
organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical
requirements include extended standing and walking, climbing, bending, reaching,
pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an
interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Identity Theft Protection
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* Employee Assistance Program
* AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Qualifications
$15.00
