Front Desk Concierge- Overnight Position

Method Co. • Detroit, MI

5d • Onsite

About The Position

We are currently looking for someone to join the team at ROOST Detroit as a Overnight Front Desk Concierge. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.

We are searching for a passionate candidate to join our overnight front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.

Requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations with minimum supervision.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Be able to work overnight hours

Responsibilities

• Manage online, phone, and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guest feedback in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events
• Arrange specialized services for VIP customers

Benefits

• Full comprehensive affordable medical benefits including Health, Vision, Dental, Life and much more!
• 401 (K) Retirement Savings
• Paid Vacation, Holiday, Personal, and Sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed