About the position
At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way. The primary purpose of this position is to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.
Responsibilities
- Promotes positive customer engagement through customer service
- Fosters a positive and inclusive work environment
- Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
- Competent and efficient in all roles of the GIANT Direct process
- Manages GIANT Direct operations in accordance with standard practices of the department
- Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
- Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
- Works with store and department management to provide feedback and address operational issues
- Handles customer questions, comments, and complaints
Requirements
- Meets minimum age requirements (based on state regulations)
- Must be authorized to work in the U.S.
- Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
- Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation
- Must meet the company performance standards for the job including but not limited to regular attendance
- Must be able to use, or learn to use, the equipment and tools used to perform this job
- Excellent interpersonal, organizational, communication, and customer service skills
- Problem solver who is willingness to learn multiple tasks and technical requirements
- Ability to use computers and other communication systems required to perform job functions
Nice-to-haves
- Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook
