Full-Time Keyholder, New York City - Soho

About the position

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Responsibilities

• Supports & leads within a store culture aligned with Parachute Core Values.
• Delivers feedback and coaching as needed, and as manager on duty.
• Drives engagement through collaborative work with peers; maintains a positive work culture.
• Ability to problem solve and address employee related concerns at the store level.
• Shares observations with Store Manager as it relates to team, business and community.
• Holds self and team members accountable to AOR's, manager on duty expectations and responsibilities.
• Helps ensure the team is utilizing all training systems and completing training within assigned timeframes.
• Recruit talent in local community and refer candidates for open positions.
• Follows direction of Store Manager in upholding daily operations of the store.
• Communicates KPI's with store team and identifies opportunities to ensure performance standards are met.
• Develops a thorough understanding of products and services.
• Leads the team and sets the tone during manager on duty shifts.
• Effectively communicates information to customers while modeling HOME selling skills.
• Participates in trade and community outreach, monthly and quarterly event planning.
• Understands basic store level reporting and translates results into suggestions.
• Resolves customer concerns or issues to a positive outcome.
• Builds loyalty through in-store experience using CRM data capture.
• Responsible for ensuring accurate timekeeping and meal/break procedures.
• Upholds self and team to completion of priorities based on direction set by Store Manager.
• Knowledgeable of all systems used to drive the business.
• Supports inventory operational excellence.
• Maintains high standards of maintenance and organization of the stock room.
• Ensures any maintenance needs are communicated in a timely manner.
• Follows the Parachute Visual Merchandising strategy.
• Maintains floor presentation and evaluates sales and inventory levels.
• Maintains a positive in-store experience through visual standards.
• Shares awareness of store business trends and sell-through by category.

Requirements

• Minimum of 1 years of supervisory experience in retail, hospitality, customer service, showroom management or related customer focused environment.
• Education - High School diploma or equivalent is required.
• Experience with sales floor leadership team is required.
• Open availability (Full Time, 30-40 hours per week, including weekends and holidays) is required.
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally.
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
• Ability to regularly climb ladders or step stools.
• Ability to frequently communicate face to face, on the phone or via electronic means.

Nice-to-haves

• Experience in – and a passion for – home interiors is strongly preferred.
• Motivated self-starter, confident leader with a solutions-minded focus.
• Experience with web-based POS and inventory systems is preferred.

Benefits

• $250 new hire gift card, an awesome discount and $300 worth of free product a year!
• Generous 40% employee discount on most Parachute products.
• Health benefits, vision, and dental plans with 100% employee coverage options.
• Voluntary supplemental life plan and voluntary short-term or long-term disability plans.
• Voluntary commuter benefit program through Optum.
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc.
• Up to 9 days of sick time per year.
• Free One Medical membership.
• Paid parental leave program.
• Quarterly bonus program + incentives.
• 13 days of PTO + 8 paid holidays.
• 401k program.