General Manager

About the position

Company Overview: Southwind, owners of 1-800-GOT-JUNK?, is growing yet again and looking to add a General Manager at our Durham, CT office! Are you looking for a dynamic, driven culture with abundant growth opportunities? We are the world's largest junk removal company with a focus on consistent growth and development. This is an extremely exciting time at Southwind as we continue to grow our existing locations and expand to new locations throughout North America!

Responsibilities

• Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values.
• Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability.
• Oversee day-to-day operations, including logistics, fleet management, scheduling, and customer service, to ensure operational efficiency and excellence.
• Optimize processes, workflows, and procedures to improve productivity, quality, and customer satisfaction.
• Train, mentor, and lead a high-performing team of front line teammates to deliver exceptional results and customer experiences.
• Foster a culture of collaboration, accountability, continuous learning, and professional development within the organization.
• Address customer concerns, feedback, and inquiries in a timely and effective manner.
• Ensure compliance with regulatory requirements, safety standards, and company policies to mitigate risks and liabilities.
• Develop and execute marketing strategies, promotional campaigns, and sales initiatives to attract and retain customers.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• Proven experience in a leadership role, preferably in the waste management, logistics, or service industry.
• Strong business acumen, strategic thinking, and decision-making skills.
• Demonstrated ability to lead and inspire teams, drive results, and foster a culture of innovation and continuous improvement.
• Must be available to work nights and weekends.