Group Sales Lodging Coordinator

About the position

Provide dedicated support to group clients for all lodging requests or needs. Manage all systems related to group bookings.

Responsibilities

• Builds all group rate packages in SMS and Inntopia.
• Work with the Conference Planning Managers and direct contact with Group Clients with group rooming lists, reservation changes, and group billing.
• Work with Conference Planning Managers on logistics of group and needs of group in terms of specific reservation requests.
• Send out rooming lists and periodic email templates or pick up reports to meeting planners.
• Enter all rooming lists for groups in a timely manner.
• Hard block and assign all group and FIT bookings weekly.
• Review group blocks for cutoff date extensions.
• Attend weekly group pick-up meetings with Sales and Planning Department.
• Run group arrivals lists daily for future arrival dates, and no-show reports.
• Set up travel agents when needed for new meeting planners with IATA numbers.
• Check for group reservation errors and contact caller of the reservation or group contact accordingly.
• Work with Sales Team on SMS Group Builds, oversells and Contracts.
• Deliver all group amenities to rooms when ready.
• On site contact when large rooming list groups arrive.
• Review billing and make billing transfers on day of departure for all mater billed groups.
• Maintain a friendly and approachable attitude towards guests and staff.
• Provide customers with top quality customer service in a friendly and positive manner.
• Ability to prioritize effectively; handle matters expeditiously, proactively, and follow-through on projects to successful completion.

Requirements

• Must be able to maintain the highest level of professionalism and work well under stressful situations.
• Effective communication skills, oral & written.
• Excellent writing skills including memos, guest correspondences, professional business letters.
• Strong sense of customer service & safety awareness.
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards.
• Punctual, able to report at scheduled start time.
• Work well as part of a team.
• Computer experience necessary, must be highly proficient with all window applications and Microsoft Excel.
• Must be comfortable working in Excel.

Nice-to-haves

• Associate's Degree in related field.
• Exposure to SMS, Delphi.

Benefits

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match.
• Free lift tickets, plus 50% off lift tickets.
• 25%-50% discount at Food & Beverage locations at Olympic Valley and Alpine.
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more.
• Employee Assistance Program (EAP).