Guest Services Receptionist

About the position

The Guest Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Welcome guests, anticipate their needs, assist with arrivals, departures and office orientations
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
• Act as a central point of contact, providing information and wayfinding for the campus, services and activities
• Actively monitor and maintain the front desk, lobby and common areas to ensure an environment that is safe, clean, organized, and reflects brand standards
• Execute the badging process for employees, visitors and third-party vendors
• Process mail, incoming and outgoing along with other type deliveries
• Implement and monitor standards of service to meet and exceed expectations
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Collaborate with all services within the facility and work with facilities management to ensure safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings events, to anticipate and address concerns, and to ensure operations without incident
• Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems
• Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to the Client's operations occur
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services
• Provide new hire tours to ensure new employees feel welcomed
• Work with Facilities Manager to assist with the coordination of repairs and maintenance of office equipment and vendor escort
• Maintain office supplies and keep copy areas fully stocked
• Facilitate semi-annual office purges
• Breakroom duties (coffee machine maintenance, maintain cleanliness, stock supplies etc.)
• Maintain all conference rooms for cleanliness/reserve conference rooms, including ordering and/or setup
• Resolve problems associated with all office services including janitorial, mailroom, copier services, badging, and conference rooms
• Conduct regular office rounds to identify any items that need to be addressed

Requirements

• High School Diploma or equivalent
• Minimum 1+ years of previous reception, customer service, security, or hospitality-related experience OR successful completion of an associate's degree can be considered equivalent to work experience
• Must successfully pass criminal background and drug/alcohol screening process before beginning employment
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Ability to perform minimal physical activity such as carrying small packages

Nice-to-haves

• Military service or college education in facilities, property, business or related is desirable
• Two (2)+ years of administrative/facilities experience supporting multiple people preferably in the commercial real estate industry

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays