About the position
Citi Retail Services (CRS) is a leader in U.S. payments and one of North America's largest and most experienced retail payments and credit solution providers. CRS has served as a trusted partner to leading merchants for over 30 years, providing customers with access to credit when making purchases with co-brand and private label credit cards and through point-of-sale lending with the Citi Pay family of products. With over 68MM accounts across 20+ active partners, CRS has a partner-first mindset and proudly serves the top e-commerce retailers in the U.S. including Best Buy, Macy's, The Home Depot, and Wayfair. With a full spectrum of payments, lending, digital, and data solutions, CRS helps merchants to grow their business while also providing consumers with additional payment flexibility. The Head of Product Management is a key member of the Citi Retail Services (CRS) Leadership team and is responsible for all aspects of product management for portfolios within Citi Retail Services. This leader, in partnership with the General Managers is accountable for delivering sustained profitable growth through the development, management and execution the CRS product strategy roadmap across the end-to-end business. This role requires a broad and comprehensive understanding of unsecured lending business (general purpose, cobrand and private label credit cards, personal/business loans, lines of credit and merchant services) and different systems, products, and practices relevant to Citi Retail Services. In-depth knowledge of the industry and direct competitors' products/services is also necessary to contribute to the commercial objectives of the business. The ideal candidate should be a strategic thought leader with relevant general manager and P&L experience in general purpose credit card product and/or retail private label business. The candidate should have experience in building unsecured lending products, feature and relevant functionality needed to further expand CRS product presence in the market. The role is also involved in both internal and external negotiations and Partner/Portfolio Management which will have a major impact on the area managed, and the Citi organization.
Responsibilities
- Define and champion a clear, short and long-term product vision and roadmap aligned with our overall business objectives.
- Leverage deep market research, competitive analysis, and customer insights to identify unmet needs and anticipate market shifts.
- Identify viable transformational areas to shift product focus to a general-purpose credit card.
- Develop new value propositions, products, and solutions in close partnership with all US consumer business and product teams.
- Coordinates product introduction and market exploitation with marketing and sales organizations.
- Engages in a wide range of activities that require strategic vision and analysis.
- Serve as a key leader and collaborator, working closely with stakeholders across the organization.
- Oversee the entire product lifecycle, from ideation and development through launch and ongoing management.
- Plays a key role on the Citi Retail Services Leadership team.
- Appropriately assess risk when business decisions are made.
- Drives the talent agenda for Product Management.
Requirements
- 15+ years of experience, including 10+ years' managerial experience.
- Proven track record of successfully leading a product management role or general management in credit card business.
- Direct experience developing and managing complex consumer card solutions.
- Ability to build internal relationships with broader stakeholders across the franchise.
- A strategic, analytical and systematic thinker who consistently challenges the status quo.
- Collaborative, influencing & effective communication/storytelling skills.
- Conceptual and innovative thinker with ability to operate in 'white space'.
- A broad and comprehensive understanding of the different systems, theories and practices relevant to a function.
- In-depth knowledge of the unsecured lending industry and direct competitors' products/services.
- Thorough understanding of strategic direction of the function within the business.
- Excellent communication skills to influence a wide range of audiences.
Nice-to-haves
- Master's degree preferred.
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
