Hospice Patient Care Coordinator

About the position

The Patient Care Coordinator is responsible for facilitating the administrative tasks of the dedicated clinical team that provides hospice care to patients in their homes and assisted living communities. The Patient Care Coordinator will work independently with assigned tasks while working in a collaborative team environment. This position will work on-site in the Capstone Hospice headquarters located in Peachtree Corners, working Monday - Friday, 8:00am-5:00pm. The position will report directly to the Patient Care Manager of the dedicated clinical team. See job description for more details on the essential functions of the role.

Responsibilities

• DME Ordering/Pick-up
• Follow up and confirm of RN requests & Orders
• Management / review of DocuSign documents
• Review and assign incoming faxes
• Complete patient admission checklist within 48hrs (AND DME, etc.)
• Create facility binders for applicable facilities within 48hrs
• Complete discharge checklists within 48hrs, all discharges must be complete for Billing
• Full discharge with HIS to be completed within 72 hours of discharge
• Complete Discharge Audit with 7 days of Live Discharge
• Complete Level of Care Changes as soon as they occur, limit delay as much as possible
• Coordinate care, payor checks, DME, etc. in the event of a level of care change
• CC notes to be scanned and uploaded into console as a complete packet; RNCM should be sending copies of notes daily
• Create & Update IDG Agenda (Admissions, Discharges, Falls, etc.)
• Run Active Patient Summary, reconcile & check for accuracy
• Print IDG Agenda & Sign-In Sheet
• Send a copy of IDG Agenda with NPs for F2F purposes
• Run the certification report to assure that all certifications have been signed prior to the MD leaving
• Verify IDGs Comprehensives are signed & locked
• Maintain accurate CNA schedules and assignments in Consolo
• Complete and send CNA schedule by end of business day Friday
• Reconcile CNA timesheets on a daily and weekly basis
• Run med fill exception report and correct weekly; must be complete for end of month billing
• Gather & send PDC reports to appropriate MD
• Coordinate LOC with the RNCM and MSW
• Reconcile billing specialist emails within 24 hours of receipt; complete by month end
• Coordinate DME request for timely delivery
• Communicate delivery & ETA information to the RNCM
• Receptionist backup up and sub when receptionist is absent during normal business hours.
• Other duties as assigned.

Requirements

• High school graduate or equivalent (GED).
• Prefer 1+ years' experience in Hospice administrative services.
• Experience using Microsoft products to include Outlook, Word, Excel, Teams.
• Experience using EMR/EHR cloud-based software, Wellsky a plus.
• Knowledge of Medicare, Medicaid and third part reimbursement requirements.
• Strong organizational skills.
• Strong attention to detail.
• Knowledge of Hospice policies and procedures.
• Ability to exercise independent judgement.
• Acceptance and adaptability to different social, racial, cultural and religious modes.
• Ability to respond with a sense of urgency.
• Ability to effectively manage high levels of stress.

Benefits

• Medical
• Dental
• Vision
• Disability
• Matching 401k Retirement Plan
• Monthly phone allowance
• Monthly self-care allowance