About the position
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun. Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.
Responsibilities
- Provides superior guest service, positively effects interactions with external and internal guests and team members.
- Demonstrates ability to deal with difficult guest in all types of business conditions and the ability to work harmoniously with co-workers.
- Answering PBX calls in professional manner responding appropriately to the intent of the call.
- Assigns guest accommodations in accordance with current procedures.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
- Accepts same day and advanced reservations as required.
- Maintains guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests’ complaints.
- Maintains ongoing knowledge of all company services and entertainment opportunities.
Requirements
- Effective communication both written and verbal
- Completion of a high school degree or equivalent
- Must be well-organized and detail oriented.
- Must be able to work overtime as needed.
- Maintain positive Company morale and a professional attitude.
- Two months of on-the-job training or related experience.
- Prior hotel experience preferred.
Benefits
- $1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire
- Free Gas or Free Bus Passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more!
- Career Development and Advancement Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
