In-House Marketing Assistant Manager

About the position

We are seeking a dynamic and motivated individual to join our team as an In-House Marketing Supervisor. In this role, you will oversee the day-to-day operations of our In-House Marketing department, driving production for various marketing programs while ensuring compliance with company policies and procedures. Must have Timeshare Marketing experience.

Responsibilities

• Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success.
• Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement.
• Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities.
• Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service.
• Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints.
• Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed.

Requirements

• One year of Timeshare, Management, and Customer Service experience.
• Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Ability to think strategically and analyze information in a timely and accurate manner.
• Excellent interpersonal communication skills to effectively interact with all levels of the organization.

Benefits

• Competitive compensation, including a base salary plus incentives.
• Customizable benefits package including 401(k) matching, health insurance, paid time off, and tuition reimbursement.
• Opportunities for professional growth and career advancement.