*In House Marketing Representative (VIP)

About the position

Our In-House Marketing Representative (VIP) entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.

Responsibilities

• Conducting pre-arrival calls to owners, renters, and exchangers.
• Confirming appointments with guests to ensure tour reservations and improve show rate.
• Complete required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
• Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Following gifting procedures to ensure costs are met monthly.
• Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
• Distributing only HGV-authorized information, collateral, and materials.
• Maintaining location operating standards.
• Carrying out all other reasonable requests by management that one is capable of performing.
• Contacting appropriate management with any guest issues.

Requirements

• Experience in customer service for at least a year is vital.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).

Nice-to-haves

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.