Inflight Services Training Specialist II

About the position

The Inflight Services Training Specialist II role is responsible for developing solutions to processes for inflight training delivery team at Alaska Airlines. As an individual contributor, this role makes recommendations to improve aspects of the inflight services training program including scheduling, class logistics and resources, training requirements and records maintenance to ensure regulatory compliance.

Responsibilities

• Prepare, execute, and award instructor bids and solve bid protests with limited direction from leadership.
• Build and manage instructor and supervisor schedules and open time in selected scheduling tool.
• Create and collaborate on annual recurrent training calendar.
• Publish instructor communications in collaboration with Inflight Training Leadership.
• Provide administrative support to inflight training programs including preparation of training support materials.
• Support Inflight Training teams with travel logistics as required.
• Manage SharePoint and Teams channel in support of Inflight Training teams.
• Develop solutions to aspects of the inflight services training program including scheduling, class logistics and resources.
• Apply knowledge in the Alaska Airlines Flight Attendant Collective Bargaining Agreement and Code of Federal Regulations (CFR's) for flight attendant scheduling legalities.
• Communicate frequently with managers, supervisors, inflight training delivery teams to provide timely information.
• Develop and maintain various System Operating Procedures (SOP) and ensure all new procedures are added and appropriate adjustments completed in a timely manner.
• Prepare all Initial Training (IT) pre-class and personnel paperwork and logistics.

Requirements

• 2 years of experience in aviation project management, aviation scheduling, or related area.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience successfully managing multiple projects and tasks to completion at once.
• Detail oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Effective communication (e.g., verbal, written, and listening) and interpersonal skills to all levels of the company.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook, SharePoint), SmartSheet and JCTE software systems.
• Ability and willingness to work a flexible schedule (e.g., shifts work, holidays, weekends, etc.).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice-to-haves

• Customer service experience.
• Project management experience.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.