Inside Sales Representative

About the position

An Inside Sales Representative is responsible for generating revenue by selling products or services to customers over the phone or through online channels. They identify potential leads, qualify prospects, and build relationships with customers to meet sales targets. They also handle inquiries, provide product information, and negotiate sales agreements. Strong communication skills, persuasive abilities, and a customer-focused mindset are essential for success in this role.

Responsibilities

• Pre-plan & manage sales territories ensuring that a set number of calls per week are made excluding required management meetings, holiday & vacations.
• Develop and maintain customer & trade-lane specific business plan to achieve or exceed weekly production quotas.
• Prepare & complete required weekly management reports and update CRM with activity.
• Ensure push & pull sales follow up occurs after each customer sales calls detailing the results of your sales coverage including but not limited to quote requests, service contract proposal creation, and tender requests.
• Collaborate with VAS, E-Biz, Cross-Sell teams to identify opportunities and match them to Customer needs.
• Hold weekly sales meetings with Regional Sales Manager. Communicate results of meetings to upper management. Topics for this meeting should relate to weekly Budgets vs. Actual, business plan reviews, competitive developments, new and lost business.
• Ensure customer adheres to payment terms agreements by assisting with escalated collections issues, creating customer mitigations and monitoring past due ratio.

Requirements

• Required High School Diploma or GED
• Minimum 2 years of industry experience required preferably in inside sales, sales or customer service.

Nice-to-haves

• Preferred Bachelor's Degree
• Resource Management will be a plus
• Good computer skills: Word, Excel, Power Point
• Good communication & interpersonal skills
• Excellent problem solving skills
• Ability to work independently
• Strong negotiation skills
• Ability to handle multiple tasks simultaneously

Benefits

• Performance-based bonuses
• Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
• Professional development opportunities