About the position
Valley Healthcare System, Inc. (formerly Community Health Center of South Columbus) has been proudly serving the Chattahoochee Valley and surrounding regions since 1994. From our beginnings in the Baker Village community, we've expanded to offer comprehensive medical, dental, vision, behavioral health, outreach, and pharmacy services. As a patient-centered and team-based healthcare provider, we recognize that our people are the foundation of our success. The School Based Healthcare (SBHC) Intake Specialist serves as the first point of contact for patients and students at Dorothy Height Elementary School and is responsible for front desk operations including answering phones, scheduling appointments, verifying insurance, registering patients, and handling payments. This position plays a key role in ensuring excellent customer service, accurate documentation, and smooth front-office workflow.
Responsibilities
- Greet and register new and existing patients
- Answer incoming phone calls and route appropriately
- Schedule, cancel, reschedule, and notate patient appointments
- Verify insurance coverage and scan insurance cards
- Review and scan sliding fee (S/F) applications and income documentation
- Confirm and update patient demographics at each visit
- Collect and reconcile co-pays, payments, and petty cash daily
- Run reports including EBO and e-payment reports
- Translate documents and provide translation for patients (if bilingual)
- Maintain accurate documentation of emergency room or hospital visits
- Retrieve and scan necessary documentation (faxes, hospital records, etc.)
- Create and assign telephone encounters in the EMR system
- Provide general office support including faxing, scanning, and filing
- Collaborate with other Intake Specialists and departments to ensure continuity of care
- Perform other duties as assigned by supervisor
Requirements
- High school diploma or equivalent
- Experience with medical intake procedures
- Proficiency with basic computer programs (Microsoft Word and Excel)
- Ability to work in a fast-paced, team-oriented environment
- Strong interpersonal and communication skills
- Bilingual skills preferred (English/Spanish)
Benefits
- Medical, Dental, Vision, Short- and Long-Term Disability, and Life Insurance
- 403(b) Retirement Plan
- Competitive Salary
- Generous Paid Time Off (PTO) and Holidays
