IT Support Specialist

About the position

If you are looking for a great place to work, and reach your potential, look to Peoples Security Bank & Trust. We continue to grow and are always looking for the right people to join our team. Our IT Support Specialists are responsible for providing end user support and software, hardware, and network assistance; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Responsibilities

• Troubleshoots first level of user problems and concerns regarding systems, network, and connectivity issues; researches and resolves issues.
• Documents, creates, and verifies tickets in the Help Desk management software; tracks and monitors problems to ensure timely resolution.
• Interfaces with infrastructure and systems staff.
• Accurately communicates resolution plans, progress, and issues in a timely manner.
• Manages user account administration for network and various portals.
• Manages laptop & PC deployments for organization.
• Actively contributes to ongoing process improvement.
• Performs special projects as assigned.
• Travels onsite as needed to provide direct support using company provided vehicle.

Requirements

• Associate’s degree in Computer Science or equivalent normally required; specialized bank education/training.
• Experience providing technical support for financial institutions is preferred.
• Must demonstrate strong communication skills.
• Proficient interpersonal relations.
• Proficient computer skills.
• Strong knowledge of Windows OS, Microsoft Office 365 Suite and banking software applications.
• Familiarity with bank IT security practices.
• A minimum of two (2) years’ related experience normally required.

Benefits

• College Tuition Reimbursement Benefit
• Medical Plans
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• 401(K) Plan
• Paid Time Off
• Paid Holidays
• Volunteer Time Off
• Employee Assistance Program
• Banking Classes
• Internal Advancement Opportunities