IT Support Technician II

About the position

The IT Support Technician will be responsible for providing onsite and remote support for end-users at Corning's Hickory, North Carolina plant. This role performs technical duties and activities within prescribed time frames in the manufacturing and office environments supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc.

Responsibilities

• Responsible for the acquisition, installation, and maintenance of hardware and software technology.
• Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter. Escalation to levels 2 and 3 when applicable.
• Management of spares and assets inventory in the Inventory management tool.
• Training of end-users and communication on Corporate IT initiatives, best practices, or any other relevant IT-related topics.
• Participation in any plant IT-related activities on offices and manufacturing systems.
• Proposes and implements solutions to improve and solve routine problems.
• Supports new hires onboarding by introducing them to Corning hardware, software, and IT policies.
• Follows standard operating procedures.
• Maintains and ensures confidentiality of information / materials.
• Gives periodic status reports in written and verbal formats.
• Always focused on safety.

Requirements

• Associate degree in IT-related field (or actively pursuing) preferred or High school diploma with equivalent years of experience in a similar role.
• Relevant certifications a plus.
• 3+ years' experience in an IT support role working with end-users.
• 3+ years' experience working with computer hardware and software, including installation and maintenance.
• Technical knowledge of computer hardware, computer software, printers, and peripheral equipment.
• Limited knowledge of LAN/WAN equipment and topology.
• Advanced knowledge of Windows OS and MS Suite.
• Participation in after hours on-call is a requirement.
• Must be able to lift at least 20lbs consecutively.

Nice-to-haves

• General knowledge of mobile technology.
• General knowledge of 'ticketing systems' (ServiceNow).
• Effective organization, and planning skills, with ability to handle changing priorities.
• Excellent communications, interpersonal and influencing skills.
• Must be a self-starter, able to work in team environment and motivate others.

Benefits

• 100% company-paid pension benefit that grows throughout your career.
• 401(k) savings plan with company matching contributions.
• Medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives.
• Peer-to-peer recognition program to celebrate success.