Jr. Systems Administrator

San Francisco Campus for Jewish Living • San Francisco, CA

1d • $42 - $44

About The Position

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation. Grounded in the Jewish values of excellence, compassion, and community, the San Francisco Campus for Jewish Living—fondly referred to in the past as “the Jewish Home”—was founded in 1871. Today, more than 150 years later, we continue to build upon our legacy of enriching the lives of older adults through compassionate care and a steadfast commitment to excellence. We are proud to foster a culture of inclusion and to employ individuals from all backgrounds and belief systems who share our dedication to serving older adults with respect and excellence. Why work with us Mission-driven nonprofit organization rooted in dignity, compassion, and respect Meaningful work that positively impacts the lives of older adults every day Inclusive community, we welcome employees of all backgrounds, faiths, and identities (you do not need to be Jewish to work here) Supportive, team-oriented work environment Opportunities for professional growth and development Competitive compensation and comprehensive benefits Collaborative leadership is committed to strengthening our workplace and care experience POSITION SUMMARY The Jr. Systems Administrator provides technical direction and guidance for the execution and delivery of end user service initiatives Service Desk projects and tier 3 support for an 800+ end-user environment. The Jr. Systems Administrator also works closely with the Service Desk Coordinator Systems Engineer and IT Director to integrate enterprise client software and hardware solutions.

Requirements

• 3 Years of relevant experience with setup configuration troubleshooting of Windows desktop/laptop hardware and software required.
• Experience in a mid-sized (550+ employees) corporate Helpdesk team environment
• Strong knowledge of various email clients and productivity software
• Knowledgeable in Active Directory Group Policy NTFS share permissions
• Hands-on experience with Group Policy Encryption DNS DHCP MDM SyxSense Software deployment and management automation including scripting batch files and GPO configurations
• Advvanced OS image configuration experience with Microsoft Working OS image configuration experience
• Project management skills
• Must have strong analytical and design skills planning and problem solving skills
• Excellent written e-correspondence and verbal communication skills
• Knowledge of network topology troubleshooting and diagnostics for end-user support
• Efficient and accurate troubleshooting both at desk-side and remote support
• Ability to lift up to 25 pounds
• Ability to stand, walk, bend, and assist residents for extended periods
• Ability to use proper body mechanics and assistive devices safely

Responsibilities

• Participates in defining strategies and direction for end user and desktop infrastructure design optimization usability and solution delivery
• Collaborates with Systems Engineer and Service Desk Coordinator for Service Desk infrastructure planning and implementation
• Participates in a wide array of IT application and infrastructure projects requiring knowledge of Microsoft operating systems browsers security configurations and infrastructure integration
• Participates in the planning design and implementation of transformational initiatives focused on improving the overall user experience and simplifying the way we do business.
• Prioritizes and schedule tasks.
• Daily application and device monitoring to verify the status and availability of IT-related SAAS applications and health of the end user compute environment: O365 and 3rd party applications MDM SyxSense etc.
• Researches and stays on top of IT-related SAAS application updates and roadmaps: O365 Microsoft and 3rd party applications.
• Stays up-to-date on innovative technologies
• Provides support for mixed platform environment: Windows 10/11 Microsoft Server 2008 - 2022 iPads tablets and phone system
• Collaborates with IT management and senior staff in developing guidelines and best practices for the Service Desk
• Creates and updates technical documentation
• Researches reviews and tests new hardware and software requirements and OS patches for employee deployment (Microsoft Patches etc.)
• Maintains endpoint patch management and works with senior IT staff to facilitate server patch management
• Audits end user software licenses for compliance and renewal
• Supports Audio/Video for meetings conference rooms and company events for internal business units and external partners
• Trains and mentors junior Service Desk staff
• Plans executes and supports a diverse range of assigned IT projects

Benefits

• Full Benefits(Medical, Dental, & Vision)
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Commuter Benefits
• Weekday Shuttle Services to and from Glen Park Station

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed