About the position
At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world. As an AI Product Designer at Xero, you'll help shape not just the future of our products, but the future of design in the age of AI. You'll lead the creation of intelligent, world-class experiences that empower small businesses and their advisors. Working both independently and collaboratively, you'll design with systems thinking, empathy, and fluency in emerging technologies like automation, agents, and AI copilots. Beyond the product, you'll help evolve our design culture - sharing insights, elevating our craft, and shaping how we work. We believe great design simplifies complexity, builds trust, and creates meaningful value for our customers and teams.
Responsibilities
- Designing end-to-end product experiences, taking new products from 0 to 1.
- Design intelligent systems that balance usability, automation, and human-AI collaboration.
- Explore and shape AI-powered workflows where outcomes evolve dynamically.
- Apply strong interaction, systems, and visual design skills to solve real customer problems at scale.
- Contribute to Xero's evolving design systems for both traditional and AI-native interfaces.
- Use AI tools to accelerate exploration, storytelling, and prototyping.
- Grow AI adoption and fluency across the design team.
- Partner with Design, Product, and Strategy leaders to define a clear design vision aligned to broader goals.
- Work closely with Marketing, Product Management, and Engineering to deliver cohesive end-to-end experiences.
- Align design direction with product and company strategy.
- Contribute to the development and refinement of design patterns or create new ones where needed.
- Maintain positive relationships across teams and functions.
- Partner with researchers and contribute to qualitative and quantitative research.
- Uncover deep insights into customer behaviour and emerging usage patterns.
- Collaborate on ethical, safe, and explainable AI practices.
- Mentor and coach designers to make better product decisions.
- Influence, challenge, and enable teams to raise the bar on design quality.
- Help build and improve strategic design practices, tools, processes, and frameworks.
- Lead regular design sessions to guide and support cross-team collaboration.
- Simplify complex design and technology challenges, helping teams navigate them effectively.
Requirements
- Ability to learn, adapt and embrace new technologies and ways of working.
- Track record of innovating and delivering design experiences at scale.
- Demonstrated quality in design craft, process and thinking.
- The ability to work at a fuzzy high level, and deal well with ambiguity.
- Recognized as an expert within the field of design, with extensive design specialist knowledge.
- Excellent communication skills.
- An inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work.
- Experience with AI design tools as part of your core workflows and practice.
- Experience in designing multi-modal AI experiences across multi platforms and devices.
- Experience leading other designers working on complex software and services.
- Experience building and iterating on a product based on usage patterns, user feedback and an evolving strategic landscape.
- A portfolio that demonstrates high-quality design outcomes, contributing to user experience and business value.
- A mastery of the entire design process from uncovering customer needs and pain points, to executing elegant interfaces.
Benefits
- Generous paid leave to use however you'd like (plus statutory holidays)
- Dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- Employee resource groups
- Wellbeing programming and allowances
- Medical, dental, vision, and disability insurance
- Fertility and family forming financial support
- 401k contribution matching
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- Beautiful offices with snacks and break areas
- Flexible working
- Career development
