About the position
This role sits within the broader Experience Design department which is made up of unique product design specialties including: Consumer, Merchant, Research, Content, Design Systems, and Operations. Experience Design is driving the design and experience strategy that will evolve the PayPal experience beyond the core transaction and into new realms of the end-to-end commerce journey. This includes dimensions that engage customers well before and after the point of a sales transaction with a brand or money exchange with a peer. It is an incredibly exciting time to join a design team that will be at the forefront of PayPal's product and brand transformation. No matter the role or level, all positions are nurtured and encouraged to think through critical problems with well-integrated, multi-discipline teams (pods) and a well-defined culture that's geared towards explorations, bold provocations, and speedy impact in the market. The department is led by PayPal's Chief Design Officer and works intimately with Engineering, Product Management, Brand Design, and Marketing teams.
Responsibilities
- Drive the strategy and design outputs of the product area of focus.
- Serve as the Craft Master, ensuring high-quality design work.
- Focus on Shopping experiences within the PayPal App, including Rewards, Loyalty, Offers, and Personalized Commerce.
- Play various roles within the team, sometimes leading and sometimes collaborating.
- Present work in both presentation and prototype form with strong visual and art direction skills.
- Blend experience strategy, brand thinking, and consumer-obsessed product design.
- Plan, design, facilitate, and synthesize cross-functional design workshops.
- Run project plans including kick-off briefs, project planning decks, and stakeholder reviews.
- Broaden creative briefs and introduce visionary concepts.
- Construct insight and research learning plans for uncovering user needs.
- Create experiential design audits and journey maps for end-to-end experiences.
Requirements
- 10+ years of experience in consumer-facing, digital product design.
- Portfolio showcasing world-class visual/UI and brand-defining projects.
- Exceptional fundamental craft within UX flows, site mapping, feature definition, product states, architecture, and user interface design.
- Strong awareness of interaction design, art direction, and culture trends.
- Ability to think in system and scale terms.
- Strong ability to create compelling presentation materials.
Nice-to-haves
- Experience in designing for consumer behaviors with a focus on retail and evolving cultural norms.
- A deep love for designing products that blend interaction design with brand visual and content design.
Benefits
- Flexible work environment.
- Employee share options.
- Health and life insurance.
- Annual performance bonus.
- Equity options.
