Lead Product Manager, In-Care Experience

About the position

Lyra is looking for a Lead Product Manager to support our In-Care experience for members, providers, and clinical managers. The ideal candidate is a strategic problem solver that is highly collaborative and able to synthesize input from many different cross-functional teams in articulating and executing a roadmap. This Lead PM will play a critical role in owning product planning and launches, partnering closely with Product (PM, Design), Engineering, Clinical Product & Operations, GTM teams and leadership to execute our product strategy and achieve our business goals. This role is highly visible and is crucial in ensuring that we execute at a high level across every facet of product management, development, and operations. This role will be located onsite at our Burlingame, CA headquarters (hybrid; 1-2 days per week in-office).

Responsibilities

• Engage with providers, clinical and operation teams, legal, and GTM teams to understand jobs to be done, pain points and opportunities
• Develop product (or non-product) plans that help achieve both short and longer term business objectives.
• Define and deliver tools that empower our Clinical and Operations teams to be highly effective and efficient, while ensuring an excellent care experience for our clients.
• Partner cross-functionally with internal teams to identify pain points and define strategies to drive platform scalability.
• Own strategy and product roadmap by gathering input, evaluating opportunities, and prioritizing features according to our business goals.
• Drive an excellent product development experience for the product/design/engineering team by writing concise documentation and engineering tickets, supporting the design process, running team rituals, and coordinating successful releases.
• Define targets, track program metrics and effectively report out on program health to executive audiences and cross-functional stakeholders.
• Collaborate with Clinical and Operations teams to ensure a seamless transition from product development to product launch, while capturing feedback to further iterate on the product roadmap.
• Identify and manage risks and issues that may impact the successful delivery of cross-functional initiatives and associated goals.
• Foster a culture of continuous improvement by regularly reviewing and optimizing processes and methodologies.

Requirements

• 6+ years of experience in product management, or a related role in a software development environment
• Demonstrated experience supporting clinical and operations teams; prior experience in mental or physical health building EHR or EMR products is a bonus
• Highly organized self-starter who is able to problem solve and drive decisions; able to multitask and apply structure to ambiguous situations
• Strong quantitative analytical skills and ability to think strategically and tactically to solve problems and drive results while operating in a fast-paced, dynamic startup environment
• Strong understanding of software development life cycle (SDLC) and agile methodologies
• Curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
• Demonstrated leadership and strong, proactive ownership over one's area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset
• Ability and willingness to mentor junior team members

Nice-to-haves

• Experience working with platform product teams or operations, and scaling solutions in a healthcare related setting
• Experience defining and shipping 0-1 features
• Experience with content driven products
• Experience with health plans
• Experience with AI products
• Advanced degree in technology, business or health related field is a plus

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!