About the position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Ready to take your Pendo expertise to the next level in a role that combines strategic impact with hands-on execution? In this role, you’ll lead the collection and analysis of product data, deliver actionable insights and enable data informed decisions across the organization. You’ll combine deep analytical expertise with strong cross-functional collaboration and project management skills to optimize product performance and shape our roadmap.
Responsibilities
- Develop and maintain executive-level dashboards and reports that track key product and business metrics
- Collaborate cross-functionally to align product goals with broader business objectives
- Influence roadmap prioritization by quantifying impact, risk, and opportunity size
- Serve as the Pendo administrator and subject matter expert, promoting best practices and data integrity and advocating for necessary metadata to enable accurate user segmentation and insights
- Provide training and support for end users, creating clear documentation for a seamless user experience
- Consult and advocate necessary metadata to enable accurate user segmentation, product data collection and collection of user feedback (via Pendo)
- Collaborate and consult with stakeholders to identify and define metrics for product features and user behavior
- Prepare regular product health reports to guide strategy
- Drive first time adoption of features and use in-app guides to support commercial success
- Automate data correlation, analysis, and reporting wherever possible
Requirements
- 6+ years of experience in product analytics, strategy, or a related field, preferably in a high-growth or tech environment
- Pendo Administrator certification preferred
- Advanced proficiency in SQL and experience with data visualization tools (e.g., Looker, Tableau, Power BI)
- Experience with advanced statistical and empirical techniques such as regression analysis and other econometric techniques a plus
- Innovative problem solver with strong interpersonal, organizational, and project management skills
- Naturally curious and a proactive learner
- Strong business acumen and ability to translate complex data into clear, actionable insights
- Excellent communication and storytelling skills, with the ability to influence stakeholders at all levels
- Ability to drive results through your job competencies of analytics and reporting, collaboration and continuous improvement while leveraging NAVEX’s core values
Benefits
- Career growth with market-leading training and an unwavering commitment to owning your career plan
- Competitive and transparent pay practices
- Top-of-the-range wellbeing programs
- Brilliant opt-in benefits
- Meaningful purpose with real-life impact on people and organizations
- Life flexibility to care for yourself, your loved ones and your community
- An inspiring culture with invested teammates and like-minded groups
- Industry leadership in a fast-growing organization known for excellence, profitability, and stability
