About the position
The PayPal Consumer Payments Experiences team is seeking a true product leader to drive product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. We’re hiring a Product Operations Leader to drive operational rigor, improve visibility into product performance, and help scale strategic initiatives across the product organization. This role sits at the intersection of product, strategy, and execution—ideal for someone who excels at translating goals into action, aligning cross-functional teams, and delivering results.
Responsibilities
- Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders.
- Define, track, and report on key product metrics. Build dashboards and narrative reporting that connect product performance with company goals.
- Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability.
- Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning.
- Build tools and processes that drive effectiveness in the Product team. Examples include enabling Voice of Customer synthesis, Go-to-market readiness support, and more.
- Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.
Requirements
- 8+ years in product operations, strategy or business operations.
- Strong track record of driving cross-functional initiatives and managing executive-level reporting.
- Excellent communication and presentation skills—especially in synthesizing complex topics into strategic narratives.
- Deep experience working with data and metrics and running business reviews.
- Strong business acumen and an understanding of how product decisions impact company performance.
- Experience supporting Product leadership teams at scaled tech or growth-stage companies.
Benefits
- Flexible work environment.
- Employee shares options.
- Health and life insurance.
- Annual performance bonus (or other incentive compensation, as applicable).
- Equity.
