About the position
As a Lead Sales Associate at Stretch Zone, your primary job is to manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch. This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The Lead Sales Associate (LSA) is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the LSA’s primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the LSA orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals.
Responsibilities
- Drive membership sales to each guest who comes into Stretch Zone.
- Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
- Lead and coach your Sales Associates and hold them accountable for all daily operations and monthly goals.
- Drive member retention by following the daily operation guides, great customer service, and consistent follow-ups.
- Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
- Track KPIs to understand how your studio is performing and assist the General Manager in understanding and tracking all key sales metrics.
- Promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills and your Sales Associate.
- Protect the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members.
- Ensure operational excellence.
Requirements
- Previous sales experience and management experience.
- Exceptional time management and multitasking skills.
- Ability to track studio performance and run all reports.
- Extensive customer service skills.
- Ability to connect with guests and convert them to members.
Nice-to-haves
- Driven and competitive mindset.
- Goal setter responsible for assisting the General Manager in setting and attaining all goals.
- Great team player who can support the needs of staff while communicating daily with the General Manager and Franchisee.
Benefits
- Up to $20 per hour + Bonuses and commission
