Lead Software Engineering- Middleware Reliability Engineering

About the position

Join Visa's Middleware Reliability Engineering team to revolutionize how we deliver and maintain Middleware products supporting critical payment systems. You'll lead hands-on software engineering efforts for our automation and observability initiatives, ensuring the seamless processing of billions of transactions across the world's largest payment network.

Responsibilities

• Drive Resiliency and Availability: Partner with Platform Engineering and Product teams to enhance middleware reliability across Visa's network, implementing operational best practices and integrating quality measures throughout the product development lifecycle.
• Champion Automation: Design and develop robust automation solutions using Python, Java, and Go to streamline deployment, monitoring, and incident response processes for our middleware infrastructure.
• Infrastructure as Code: Leverage your expertise in Terraform and Ansible to manage and provision infrastructure components, ensuring consistency and repeatability across our environments.
• CI/CD Optimization: Enhance our continuous integration and continuous delivery (CI/CD) pipelines using Jenkins and git to accelerate software delivery and improve code quality.
• Observability Enhancement: Integrate middleware products with Prometheus, Grafana, ELK, and in-house monitoring tools to provide comprehensive observability into system health, performance, and potential issues.
• Drive Innovation: Lead our evolution toward cloud-native solutions and modern DevOps and Observability practices.
• AI Integration: Develop integrations with AI/ML frameworks, chatbots, and agents to enhance automation and operational intelligence.
• Lead Technical Growth: Mentor team members on software development and promote DevOps best practices across the organization.

Requirements

• 10+ years of relevant work experience with a Bachelor's Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
• 10+ years of proven experience in Software Development or DevOps roles, with a strong focus on middleware technologies and infrastructure automation.
• Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar.
• Solid understanding of Linux/Unix systems, networking protocols, certificate management, secret management, system design, cloud platforms (AWS, Azure, GCP), and containerization (Kubernetes, Docker).
• Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin).
• Hands-on experience with CI/CD pipelines and Jenkins.
• Proficiency in infrastructure-as-code tools such as Terraform and Ansible.
• Familiarity with AI/ML frameworks and chatbot/agent integrations for operational automation.

Nice-to-haves

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Understanding of middleware technologies (Message Queues, Service Bus, API Gateways, Caching servers).
• Experience with application servers (Tomcat, nginx, JBoss, WebSphere).
• Proficiency in troubleshooting and performance optimization of distributed systems at multiple layers.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program