Lead Technical Operations Center Engineer, Los Angeles (On-Site)

Data Analysis Inc.

1d • $100,000 - $105,000 • Onsite

About The Position

The Technical Operations Center (TOC) Engineer, Lead is a senior-level operational leader responsible for overseeing enterprise infrastructure monitoring, incident response, and system/network reliability. This role provides both technical depth and people leadership, guiding a team of engineers in a high-availability, mission-critical environment.
The Lead serves as the primary escalation point for major incidents, drives continuous improvement in observability and monitoring strategy, and ensures operational excellence across infrastructure platforms. This position requires prior leadership or management experience and a strong background working with enterprise monitoring and service management tools.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience).
• 7+ years of experience in IT Operations, Infrastructure Engineering, Network Administration, or Systems Engineering.
• 2+ years of leadership or management experience in a NOC, TOC, or similar operational environment (team lead, supervisor, or manager capacity required).
• Demonstrated experience leading incident response efforts in high-availability production environments.
• Hands-on working experience with enterprise monitoring and observability tools, including: Jira Service Management (incident, problem, and change workflows) Datadog AWS CloudWatch Orion / SolarWinds Splunk Prometheus
• Strong networking fundamentals (TCP/IP, DNS, VPNs, VLANs, firewalls, routing protocols such as BGP and OSPF).
• Experience supporting Windows and Linux server environments.
• Cloud platform experience (AWS and/or Azure).
• Familiarity with cloud-native monitoring and logging frameworks.
• Scripting and automation proficiency (PowerShell, Python, Ansible, or similar tools).
• Knowledge of ITIL frameworks and SLA-driven service delivery models.

Nice To Haves

• ITIL Foundation
• CompTIA Network+ or Security+
• Microsoft Azure Associate (AZ-104 preferred)
• Cisco CCNA or equivalent
• AWS Cloud Practitioner (or higher)
• Proven ability to lead and mentor technical teams in high-pressure operational environments.
• Strong analytical and problem-solving capabilities, particularly in incident management and systems troubleshooting.
• Excellent verbal and written communication skills, including executive-level incident reporting.
• Ability to influence cross-functional teams and drive operational improvements across departments.
• Demonstrated accountability, decision-making authority, and ownership of operational outcomes.

Responsibilities

• Lead daily TOC operations, including real-time monitoring, alert triage, escalation management, and incident resolution workflows to ensure optimal system uptime.
• Serve as the senior escalation point for high-priority and enterprise-impacting incidents; coordinate response efforts, drive root cause analysis (RCA), and ensure timely stakeholder communications.
• Provide direct leadership, mentorship, and performance guidance to a team of engineers within a NOC/TOC environment.
• Collaborate with Systems, Network, Cloud, and Security Engineering teams to enhance observability, alert quality, reliability engineering practices, and automation capabilities.
• Oversee and optimize monitoring and alerting platforms, including the implementation of detection logic, dashboards, runbooks, and automation scripts.
• Utilize and support IT Service Management (ITSM) processes within Jira Service Management, including incident, problem, and change management workflows.
• Participate in ITIL-aligned processes such as Major Incident Reviews (MIRs), Change Advisory Board (CAB) meetings, SLA management, and process documentation.
• Contribute to departmental planning, reporting, KPI tracking, and operational maturity initiatives. Act on behalf of the TOC Manager when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level