Leasing Professional - The Nelson

About the position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as a Leasing Professional means that every day is different! This role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. In this role you will be able to exemplify the Art of Neighboring.

Responsibilities

• Manage the sales process from start to finish and be the face of the assigned community.
• Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
• Provide information, schedule visits, give tours, and determine resident eligibility.
• Deliver remarkable service and enhance the resident experience.
• Work quickly to close leases to meet acceptable closing ratios while maintaining professionalism.
• Understand current and future resident needs, provide solutions, overcome objections, and build relationships.
• Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, and policies.
• Follow-up with future and new residents to ensure satisfaction.
• Complete all lease-related paperwork for new residents and renewals with confidentiality and professionalism.
• Collect security deposits, rent, and all other funds associated with resident move-ins.
• Support overall marketing efforts and offer input regarding promotions and advertisements.
• Gather information about markets and competition, and prepare competitive survey reports.
• Conduct regular inspections of the community, tour path, vacant and model units.
• Understand and comply with Fair Housing Laws and practices.
• Maintain open and effective communication with team members and leaders.
• Create resident events and foster relationships to elevate their living experience.
• Take ownership of resident concerns and elevate them to appropriate personnel.
• Build relationships with local businesses to attract future residents through outreach marketing efforts.

Requirements

• Strong sales and customer service experience.
• Organizational, multi-tasking, and communication skills.
• Experience with Google and Microsoft Office Suites.
• Excellent follow-up skills via email and phone.
• Attention to detail.
• Prior experience in leasing, sales, or hospitality.
• High school diploma or equivalent.
• Bilingual (English/Spanish) is an added plus but not required.

Benefits

• Competitive Compensation based on experience and community with performance-based incentive opportunities.
• Health & Wellness Benefits including medical, dental, vision, life insurance, and short and long-term disability.
• Retirement Planning with a 401k program and company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network for travel, restaurants, gifts, experiences, and more.
• Training opportunities for personal and professional growth.