Lifecycle Specialist

About the position

The Lifecycle Specialist will be responsible for maximizing business potential through creating, implementing, and managing strategic business development initiatives. This role is instrumental in aligning our solutions to maximize customer value and grow services for Cat Reman aligned to the Resource Industries vertical.

Responsibilities

• Support aftermarket new product introduction strategy, Go-To-Market initiatives and deliverables.
• Ensure execution of the Cat Reman business case achievement to expectation and aligns partner support in achieving outcomes.
• NPI Project Management from prelaunch to G7 including collecting NPI VOI and prioritization through the funnel.
• Improving targeted awareness of new solutions for key regions, dealers and customers.
• Proactive NPI campaign alignment with RISST, RIOP, LPSD, IPSD.

Requirements

• Extensive knowledge of technologies, techniques and practices for the use of business intelligence.
• Ability to monitor and adjust business processes (internal and cross-organizational) in near real-time.
• Extensive knowledge of business process improvement best practices.
• Ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
• Extensive knowledge of effective measurement techniques.
• Ability to measure the quality and quantity of work effort for the purpose of improvement.
• Working knowledge of customer service concepts and techniques.
• Ability to meet or exceed customer needs and expectations and provide excellent service.
• Extensive knowledge of established standard operating procedures (SOP).
• Ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations.
• Extensive knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.

Nice-to-haves

• Experience with AI platforms such as Microsoft Copilot.
• Extensive experience with data analytics tools such as Power BI.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement