About the position
The Compliance Manager - Communications with the Public will lead a team of five Compliance professionals and will focus on marketing and advertising compliance across SoFi's diverse product suite and will be responsible for providing compliance expertise and partner support to SoFi's Marketing, Business Development, Product, and Engineering Departments, as well as Compliance and Legal colleagues. In a manner supportive of SoFi's culture of cross-functional collaboration, the Compliance Manager will lead the team to review and approve communications with the public prior to distribution, while ensuring regulatory adherence and managing to tight deadlines. The ideal candidate will have strong leadership and management experience, strong knowledge of banking regulatory requirements that apply to advertising and marketing. This includes, but is not limited to, Regulation B, Regulation Z, UDAAP, CAN-SPAM, RNDIP, and Fair Lending. This role will be the primary liaison between Marketing and other key business and functional partners with regard to communications with the public.
Responsibilities
- Lead a team of five compliance professionals as they review and approve communications with the public for compliance with all federal and state regulations, ensuring quality and consistency within the team
- Oversee daily operations to ensure efficiency, productivity, and quality standards are met
- Lead, motivate, and develop team members through coaching, performance reviews, and ongoing support while driving a positive, inclusive, and high-performing team culture
- Review marketing assets submitted by the Marketing team, occasionally after hours for priority matters
- Provide day-to-day marketing compliance support to various business units and act as the key point-of-contact between Compliance and the Marketing organization for escalations
- Own and drive the research of regulatory risks, document analysis, and communicate recommended or required action to the impacted business teams
- Track marketing claims and maintain associated disclosures and substantiation
- Drive the development and maintenance of SoFi's policies, procedures, and regulatory compliance training material with respect to marketing compliance
- Monitor changes in applicable laws, regulations, and industry standards
- Management of improvement initiatives from a structural, functional, and organizational change management perspective
- Assist with audit and regulatory exam responses related to the marketing review process
Requirements
- 6+ years of relevant work experience in the Consumer Finance compliance industry with 3+ years experience managing a team
- Degree from an accredited university
- Track record of building strong cross-functional relationships with outstanding stakeholder management skills
- Proven experience in coaching, performance management, and team member development
- FINRA Series 7 and 24 licenses preferred
- Strong collaboration skills and demonstrated ability to influence, in some cases without direct authority
- Experience with content management systems and workflow tools
- Excellent oral and written communication skills; must be able to effectively articulate regulatory risks and proposed mitigation
- Ability to work in a fast-paced, changing environment
- Ability to analyze and interpret rules, regulations, and policies
- Superior organization skills and attention to detail
- Strong problem-solving and research abilities
- Outstanding ability to develop and foster cross-functional relationships with key stakeholders
- Experience with Google Suite, particularly with Sheets and dashboarding
Nice-to-haves
- Working understanding of general banking regulations, with special focus on lending requirements
- Knowledge of FINRA and SEC regulations relating to marketing compliance
- Experience in compliance monitoring, oversight, or assurance programs
Benefits
- Base pay range: $108,800.00 - $204,000.00
- Eligible for a bonus and long-term incentives
- Comprehensive and competitive benefits
